Customer reviews from hp.com
HP - 30A Toner Cartridge - Black
Average customer rating
4.5
(410 Reviews)
Rating breakdown 410 reviews
5 Stars
318
4 Stars
35
3 Stars
17
2 Stars
11
1 Star
29
91%of customers recommend this product.
(
148 out of
163)
Customer Reviews for HP - 30A Toner Cartridge - Black
Posted by: CFDTKD
from Ossining, NY
Verified Purchase:Yes
Ordered 30 A. Installed. Still got low toner message and bad print copy. Out of necessity, ordered new cartridge. Did not install yet. Out of town until 12.14. Will install then and let you know. Would appreciate if someone would get back. Would appreciate even more a credit for cartridge I ordered in November.
Response from hp.comBy Mary, HP Care, December 13, 2018
Hi,
I am very sorry that you received a cartridge that didn't work properly. You should have been able to get a good copy!
Please contact our product support team about this at 1-800-474-6836
Mon - Fri 8 AM - 9 PM (ET)
Sat & Sun 8 AM - 9 PM (ET)
Mary
HP Care
hp.com/support
I am very sorry that you received a cartridge that didn't work properly. You should have been able to get a good copy!
Please contact our product support team about this at 1-800-474-6836
Mon - Fri 8 AM - 9 PM (ET)
Sat & Sun 8 AM - 9 PM (ET)
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: fadamcpa
from Milpitas, CA
Verified Purchase:Yes
This review is not so much about the Toner cartridge but the annoying "Low Toner" pop-ups that started happening over 1,000 pages ago and which cartridge I am still using but it is time to change. Drop the alerts.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: David333
from Santa Monica, CA
Verified Purchase:Yes
I bought the larger cartridge so I could change it less. I had problems from day one, my printer didn’t recognize it, and I had to turn it off and on several times before it did. A week later I got the automatic message that the toner was out. Impossible with a week old cartridge, especially a high yield cartridge that I had used to print out 3 or 4 jobs. Again I had to turn the printer off and on several times before it continued as normal.
Because this is a brand new printer (which was working fine on the previous factory shipped cartridge), and brand new cartridge, I am not able to discern at this point if it’s the cartridge or the printer or a combination of both.
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Mary, HP Care, February 5, 2019
Hi,
I'm sorry that you have had these problems. I can well understand if you are not pleased with what has been happening since you got this toner cartridge.
It seems logical to have you exchange the cartridge for another and see if that fixes it. Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
If you continue to have problems or have any other concerns, it is always an option to contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm sorry that you have had these problems. I can well understand if you are not pleased with what has been happening since you got this toner cartridge.
It seems logical to have you exchange the cartridge for another and see if that fixes it. Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
If you continue to have problems or have any other concerns, it is always an option to contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Lovablemarian
from Allentown PA
Verified Purchase:Yes
I’m happy that I bought this cartiage because it’s printing and getting my printing job done.
Cons: Smoother Mouse Pad
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Tina G
from Houston Texas
Verified Purchase:Yes
I like the product. I just think its a little too expensive-thats all
No, I would not recommend this to a friend.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Gommy P
from Indianapolis IN
Verified Purchase:Yes
I like the high yield cartridge because I can install it easily and forget about it for about 8 to 9 months.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: bro18
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this toner for about a month ago and I'm very happy with it
It does the job
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mary C
from Cumming, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The toner always lasts longer than you think it will and gives excellent quality on my laser printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com