Customer reviews from lg.com
LG - 65" Class - OLED - W7 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
43
4 Stars
16
3 Stars
3
2 Stars
1
1 Star
6
87%of customers recommend this product.
(
54 out of
62)
Customer Reviews for LG - 65" Class - OLED - W7 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
1
on April 12, 2019
Posted by: Joblio
from Upsate NY
[This review was collected as part of a promotion.] I purchased an OLED55B6P TV (serial #182179278948) in March of 2017. By December of that year I noticed considerable pixel burn-in on the screen. Because at this time every year I travel out of the country on family business for two to three months, I was unable to report this problem until my return in mid April, 2018 a few weeks out of warranty. I was pleased that LG understood my circumstances and granted a full screen replacement which was undertaken shortly thereafter. Unfortunately, the burn-in problem developed with the replacement screen in approximately the same amount of time as the original. I called customer service and was told the original repair was complimentary and for one time only. I still have my original problem...a problem I have subsequently learned is often a characteristic of oled screens. I don't know if LG has addressed the burn-in problem with their current OLED screens, but had I known before my original purchase about this issue I would never have bought one. TV's have generally always been fairly long lasting appliances by design. My last TV was a 46" well known brand and it still works well at 6 years and counting. It seems this is no longer true with the LG OLED TVs.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, April 12, 2019
We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Posted by: Dave300456
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] The picture is amazing!! The Dolby Atmos soundbar fills the room with sound. I have watched several 4K streams and continue to be blown away with the picture quality and sound. Looking forward to purchasing an LG UHD 4K Blu-ray player to see its full potential.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Great over all
on February 1, 2018
Posted by: Jackie27_____
from New York, NY
It’s a great tv I love the colors on it and I love how thin it is but the price is really high, I understand why it is but still.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
on August 5, 2017
Posted by: MAYUN
[This review was collected as part of a promotion.] HE IS GOOD TECH IN WORLD IS NO 1 TV IN WALL PAPER .
Pros: Style/Design, Features/Settings
Written by a customer while visiting lg.com
Customer Rating
5
Perfection!
on August 21, 2017
Posted by: Aalstar
from Garland, TX, United States
[This review was collected as part of a promotion.] It was well worth the wait. Everything I wanted on a High Definition TV. Granted the wallpaper TV by LG will not be for everybody but for me it was perfect. Great picture, awesome sound, lightweight and an absolute conversation piece. Everyone that has seen my setup, wants one.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great OLED BUT
on January 11, 2017
Posted by: Joel1989
from Northbrook, IL, United States
[This review was collected as part of a promotion.] Needs 55inch version. 3D would be nice, but not need. I wish this would come with a version without the sound bar and just the inputs and outputs to make a lower price point. Plus most people buying this would likely have a Surround system or will save up for one, I know I will. Hope you fixed black crush more & Reduced Burn-in.
I hope you also reduced the Input lag & motion judder. For Hardcore Gamers & Movie watchers like me. Keep up the good work!
I hope you also reduced the Input lag & motion judder. For Hardcore Gamers & Movie watchers like me. Keep up the good work!
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
BEST PRICE EVER
on November 20, 2017
Posted by: ERIK_BRANDON
from Yemen
This is the best TV ever, the best thing about it is the price, my old TV cost the same amount as my car, now that i found this TV with that cheap price tag, I couldn't be more happy.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
on May 5, 2019
Posted by: random9yo
from Markham,ontario
[This review was collected as part of a promotion.] Very cool Pewdiepie brought me here and Im a very happy 9 year old boi
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com