Customer reviews from Western Digital
WD - My Cloud PR2100 4TB 2-Bay External Network Storage (NAS) - Black
Average customer rating
3.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
1
Customer Reviews for WD - My Cloud PR2100 4TB 2-Bay External Network Storage (NAS) - Black
Posted by: Jason w
Verified Purchase:Yes
Nice unit overall. Interface to transfer data from another drive is cumbersome at best. I have the pr2100 in my bedroom due to router/modem location and it is noticeably loud, nothing disturbing, but more than one would expect. Have only had it 2 months as it just replaced my old mybook live so time will tell.
Written by a customer while visiting Western Digital
Posted by: Angelico Media
Verified Purchase:Yes
Can not map drive to my computer. Verified it is on the same network but still will not connect.
Response from Western DigitalBy SM OLS Team, January 14, 2022
Hello,
We're sorry to hear about your user experience with WD My Cloud PR2100 Hard Drive and appreciate your time for providing the review.
We would like the opportunity gather more information to isolate the issue and to assist you directly, we request you to kindly contact us so that we can provide you the best customer support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud PR2100 Hard Drive and appreciate your time for providing the review.
We would like the opportunity gather more information to isolate the issue and to assist you directly, we request you to kindly contact us so that we can provide you the best customer support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Cmlorieb
Verified Purchase:Yes
After many hours on chat, we couldn't get it to see the network. Returned it.
Response from Western DigitalBy SM OLS, April 18, 2022
Hello,
We are sorry to hear about your user experience with WD My Cloud PR2100 and appreciate your time providing this review and bringing this matter to our concern.
We regret that you had already returned the drive before allowing us a chance to make it right and we would like to assist you directly to get your concern addressed.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Cloud PR2100 and appreciate your time providing this review and bringing this matter to our concern.
We regret that you had already returned the drive before allowing us a chance to make it right and we would like to assist you directly to get your concern addressed.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
The My Cloud PR2100 is a great product but the WD Tech Support is horrible. If you are tech savvy, you will love it and if you are a user but not Tech Savvy make sure you have someone you know that is tech savvy to help you.
Response from Western DigitalBy SM OLS Team, July 20, 2021
Hi William De Temple,
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD My Cloud PR2100 device and appreciate for bringing this matter to our attention.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
Please contact us, and provide the details so that we can redirect you to our next level of support. We'd be happy to assist.
Need Help? Please see our "'Contact Us" page for information.
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD My Cloud PR2100 device and appreciate for bringing this matter to our attention.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
Please contact us, and provide the details so that we can redirect you to our next level of support. We'd be happy to assist.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: M50P
Verified Purchase:Yes
This is a great machine for at home-easy-worry free-backups and data storage. Straight forward and easy to use.
Written by a customer while visiting Western Digital
Posted by: Caesaer
Verified Purchase:Yes
Great product! My second unit of this kind. The first unit, two years old now, has been reliable, and easy to use. Looking forward to several years of service from these NAS systems...
Written by a customer while visiting Western Digital