Customer reviews from Western Digital
WD - My Cloud Pro PR4100 4-Bay 24TB External Network Attached Storage (NAS) - Black
Average customer rating
3.2
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for WD - My Cloud Pro PR4100 4-Bay 24TB External Network Attached Storage (NAS) - Black
Customer Rating
2
MyCloudEX4 was not upgradable to a newer OS
on April 16, 2022
Posted by: wild willie
SO on April 15 2022 new firmware was sent. BUT all users were lost along with getting data Had to create logins a real pain and to make matters worse a drive died .
I received lots of emails regarding update but they said it would work locally only. No mention of having to recreate users etc.
I received lots of emails regarding update but they said it would work locally only. No mention of having to recreate users etc.
Response from Western DigitalBy SM OLS, April 18, 2022
Hello,
We are sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time providing this review and bringing this matter to our concern.
Please be informed that My cloud EX4 doesn't support OS 5, so you cannot access it remotely. To access it locally under network on windows computer and in finder on mac, you could map the device by following the link mentioned below :(For Windows)
https://support-en.wd.com/app/answers/detail/a_id/9323/kw/map (For Mac ) https://support-en.wd.com/app/answers/detail/a_id/24148/kw/map
If the issue persisting then we request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time providing this review and bringing this matter to our concern.
Please be informed that My cloud EX4 doesn't support OS 5, so you cannot access it remotely. To access it locally under network on windows computer and in finder on mac, you could map the device by following the link mentioned below :(For Windows)
https://support-en.wd.com/app/answers/detail/a_id/9323/kw/map (For Mac ) https://support-en.wd.com/app/answers/detail/a_id/24148/kw/map
If the issue persisting then we request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
Initial support lost this product a 5 star rating
on January 1, 2023
Posted by: IT Guy
Verified Purchase:Yes
Received product in good condition. I let it sit for 24 hours to let it come up to temperature. Live in Ohio and it was cold out. The directions for setting the unit it up were not exactly right, but I was able to figure it out. Yes I did read the download documents available. Found them to be very beneficial. Everything went well with setup until I attempted to upgrade the firmware. It would not happen. Finally, emailed support. Got a response right away stating they needed a support file from the product. I sent it right away. I did receive a response a day later with a link to the support site with multiple documents for me to self troubleshoot the issue. Spent 3 days troubleshooting, lost my weekend, and still did not resolve the issue, even after totally resetting everything to factory. Not a happy camper. Responded to support and asked to have my case escalated. Told them I felt as if I had just bought a new car and after getting it home, found it wouldn’t start and all the dealership would do is send me links on how to troubleshoot the issue. That would not be acceptable and neither was the support I had received from WD. I got a response later that day that my case was escalated and that a team was working on the issue. A few days later, I received an actual solution to the issue. Within 30 minutes the issue was resolved. I would have rated the product 5 stars, except for the initial support I received.
Written by a customer while visiting Western Digital
Customer Rating
1
Hardware okay. Software has a long way to go
on December 16, 2022
Posted by: Singh usa
Verified Purchase:Yes
Back up softwares much more complicated than home cloud previous versions and not a user friendly interface.
Auto back up spotty.
Information about software not advertised right
Response from Western DigitalBy SM OLS, December 19, 2022
Hello,
We're sorry to hear about your user experience with the WD My Cloud PR4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud PR4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Brantley R.
Verified Purchase:Yes
If setup and overall operational simplicity is what you are after, then the My Cloud Pro Series PR4100 is for you. It works like a dream and updates automatically. I am extremely pleased with the purchase.
Written by a customer while visiting Western Digital
Posted by: NewNASUser
Verified Purchase:Yes
PR4100 Pro is a nice small sized NAS that’s quiet and easy to setup. I set it up to be a backup device for my MAC’s and created a Plex media server as well. So far I haven’t been disappointed or had any issues. The only thing I I was surprised at was the installable software like Twonky is no longer supported because Twonky is no longer around.
Written by a customer while visiting Western Digital