Customer reviews from usa.canon.com
Canon - imageCLASS MF249dw Wireless Black-and-White All-In-One Printer - Black
Average customer rating
3.1
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
4
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
5
54%of customers recommend this product.
(
7 out of
13)
Customer Reviews for Canon - imageCLASS MF249dw Wireless Black-and-White All-In-One Printer - Black
Customer Rating
1
Very difficult UI and setup.
on March 20, 2019
Posted by: SilverBack
from Oregon Coast
I've owned and used the 249DW for a year and use it for work. I needed fast printing (forget it - I can't stop it from running the paper thru twice as if it's printing double sided). Scanning is fine. Print quality is fine. Printing envelopes is a nightmare and always results in an error light and a restart.
I've used canon printers, copiers and scanners for years. I never had a problem until this one. I so regret buying it.
I've used canon printers, copiers and scanners for years. I never had a problem until this one. I so regret buying it.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Posted by: YNot
from Stockton CA
Verified Purchase:Yes
This guy was very easy to set up, prints well, and has all the standard features of multi-functional printers. I especially like how it automatically prints on both sides of the page!
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
Not user friendly at all!
on August 10, 2018
Posted by: NEEDABETTERMFP
from St. Petersburg
Setting up basic functionality has taken hours, and the confusing Canon website doesn't make it easier at all. Here are just some of the major problems:
1. UI on the device is awful. Sends you in loops and entering lower case/digits for a password is very difficult.
2. Until recently, the Utility software didn't work on my Microsoft surface, it said it required Admin privileges even though I am an admin.
3. MF Scan utility doesn't work, even though I've uninstalled and reinstalled numerous times.
4. Printer frequently displays an error message stating something like "IP Address has changed". In order to re-establish a connection, I have to disconnect it from my wifi, reconnect it to my wifi and deal with the awful text entry mentioned above, re install it on my computers and then hope it works.
1. UI on the device is awful. Sends you in loops and entering lower case/digits for a password is very difficult.
2. Until recently, the Utility software didn't work on my Microsoft surface, it said it required Admin privileges even though I am an admin.
3. MF Scan utility doesn't work, even though I've uninstalled and reinstalled numerous times.
4. Printer frequently displays an error message stating something like "IP Address has changed". In order to re-establish a connection, I have to disconnect it from my wifi, reconnect it to my wifi and deal with the awful text entry mentioned above, re install it on my computers and then hope it works.
DO NOT BUY THIS! CANON'S SETUP IS NOT USER FRIENDLY AT ALL. YOU SHOULDN'T HAVE TO CONTACT SUPPORT TO SET UP BASIC FUNCTIONALITY!
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Not happy
on July 14, 2018
Posted by: aaa121234124
Decent printer and easy to set up for printing and wifi.
Having said that, I've been in IT he!! trying to get this thing to send scanned documents anywhere. Nothing works, the instructions are beyond convoluted, and customer service likes to send disjointed soundbites that are not even remotely cohesive enough to get you from the thing not working to it actually working.
I don't understand how you build and put a scanner to market that doesn't have the necessary software to actually just work properly.
Meanwhile, I have been told a bunch of times to use the installation cd. Since computers haven't been built with CD or DVD drives in like 5 years, not sure who they think they are selling these to, since the old folks with the ancient computers would never be able to get anywhere with this device.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
5
LOVE IT
on October 29, 2017
Posted by: oogaooga
Favorite feature is its fast first page out print speeds. Friends and family are all impressed.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Up and running in under 10 minutes.
on October 11, 2017
Posted by: Mark C
Not too bulky, and wireless setup took under two minutes. Paper feed was a bit tricky and the instructions, which were mostly pictographs, were vague. Although it sits in a slide-out cabinet opposite my desk, it is noisy and the quiet mode setting is mandatory. I don't like being given only a "starter" toner cartridge; it should be the full capacity cartridge. Just fine for home office use.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
3
Disappointed
on February 21, 2017
Posted by: 1stSecretary
from Tennessee
I read several reviews before purchasing this model to replace an old HP that died. No where in any of the reviews or on the box did it indicate that the printer only printed in black and white. So disappointed that I can't make color copies.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Unhappy customer
on February 10, 2017
Posted by: ElaT
from Knoxville, TN, United States
Yes, it did work for a month. Now I have lots of problems; no conectivity , no scaning no printing...lots of frustrations. Spent 90min with a nice tech support to learn that is my computer problem (?!) I can not download and run driveers on my other laptop either.Bummer
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com