Customer reviews from electroluxappliances.com
Electrolux - 26.9 Cu. Ft. French Door Built-In Refrigerator - Stainless steel
Average customer rating
3.6
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
13
4 Stars
10
3 Stars
4
2 Stars
1
1 Star
7
64%of customers recommend this product.
(
21 out of
33)
Customer Reviews for Electrolux - 26.9 Cu. Ft. French Door Built-In Refrigerator - Stainless steel
Customer Rating
3
not worth the money
on August 28, 2017
Posted by: bucknkd064
from Oswego, IL, United States
[This review was collected as part of a promotion.] This was a replacement frig after 8 service calls for our first one failed to fix the problem. Then of course the replacement had to be fixed 1 month after purchase. UGH !!!
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, August 30, 2017
Hey bucknkd064, I am terribly sorry about the experience you have encountered up until this point. I truly hope that you enjoy your new refrigerator for many years. Please do not hesitate to reconnect with us if you should have any additional concerns.
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Love the design and brand but Ice maker is bad
on July 14, 2017
Posted by: Rashellensoul
from Ceres, CA, United States
[This review was collected as part of a promotion.] I have had this refrigerator for two months and the icemaker has quit working twice already. I love the design and I love my other Electrolux appliances but the icemaker is really a problem :(
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, July 17, 2017
Oh no! Rashellensoul, I regret any frustration and inconvenience this matter may have brought to you. Our records indicate you have a service call scheduled. I have every confidence that our team of authorized service providers will work diligently utilizing all available resources, to restore your appliance to optimal performance, including contacting our Factory Technical Information Department if they need assistance on the repair. Should you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). We are here for you. Your Electrolux lady, Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Touchy refrig
on August 3, 2017
Posted by: Mom2three
from Salem, OR, United States
[This review was collected as part of a promotion.] This refrig is replacing another Electrolux refrig which failed to keep things cold after multiple repairs. This refrig on the other hand will freeze things in the back unless you keep everything away from the sides. Now tell me, how realistic is that.. Whoever designed the refrigerator did not live in an average home where things do get pushed to the side even when trying to keep everything to the center.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Brandi, Online Outreach Specialist, August 7, 2017
Hey there, Mom2three! I can certainly understand your concern. Please make sure the freezer temp is set to 0 and the refrigerator temp is set to 37. If you still have trouble, please contact us directly, and we will be happy to schedule a service appointment to have it looked at. ~ Brandi
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
beautiful but not reliable
on August 23, 2017
Posted by: soontobeludite
from Columbus, OH, United States
[This review was collected as part of a promotion.] My fridge has two persistent problems - the 'wave touch' is as lovable as Microsoft's clippy. It randomly goes into a cycle where it is beeping like it is being touched, but it isn't. The solution is to lockout the touch controls. The ice maker is, well, an ice maker. completely unreliable. It'll make ice for a few months, then just stop. I'll start buying ice at the gas station, and a month or so later, it will magically start working again. So 3 stars - I want to love this product, but there is a fine line between love and hate.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, August 25, 2017
Oh no! I regret to hear of your refrigerator experience, soontobeludite. Regarding your ice maker matter, if the flow of water from the dispenser has gotten slower during the past several weeks, it may be time to change your water filter. An average family of 4 may typically need to replace the water filter every 4-6 months based on water and ice usage. States like Ohio, have hard or very hard water and therefore the filter may need changing more often. In researching, I was unable to locate any recent contact, or service request, pertaining to your matter. So that we are able to gain more insight and assist you properly, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 877-435-3287. We are here for you. Your Electrolux lady, Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
Nice wide trays and drawers!
on June 23, 2017
Posted by: chirpy and j
from Windsor Colorado
[This review was collected as part of a promotion.] Wonderful! Like the cube ice and water and ice in door. Has moveable shelves. Can arrange to get a lot in. Also the freezer is really big!!
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
Great Refrigerator
on August 11, 2017
Posted by: Bear Momma
from Spring, TX, United States
[This review was collected as part of a promotion.] I bought this refrigerator for my new house. I wanted all of my appliances to match. I love the roominess of the refrigerator and especially thefreezer. The water dispenser is very nice and super easy to clean. The wine rack in quite useful. I highly recommend this product..
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Great refrigerator
on August 22, 2017
Posted by: SMarie
from Pearl River, LA, United States
[This review was collected as part of a promotion.] Love the look and space of this refrigerator. The ice maker has never worked. Still doesn't and continuing to get it worked on
I would recommend this to a friend!
Response from electroluxappliances.comBy Courtney , Online Outreach Specialist, August 23, 2017
I hate to hear about your icemaker experience, SMarie. After reviewing your account, it appears that service was performed. Has this issue been resolved? If not, please reconnect with us so that we can assist you further. Thank you, Courtney
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Unable to put true reviews
on September 16, 2017
Posted by: Halfpint
from Leesburg, VA, United States
[This review was collected as part of a promotion.] The refrigerator I have is a replacement and from electrolux, it does not function well and would avoid get electrolux ever again.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ciara, Online Outreach Specialist , September 18, 2017
Uh Oh Halfpint! Sounds like you are not happy with your refrigerator So that we can assist you and address any concerns you may have, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience or via email at socialcare@electrolux.com. Kindly-CiCi
Written by a customer while visiting electroluxappliances.com