Cannot connect the fan to my WiFi or Alexa. Having issues
Response from hunterfan.comBy Stacy , Agent , January 15, 2021
Hello, We would be happy to address any issues you are experiencing with this fan. Please contact us at Customercare@hunterfan.com or 1-888-830-1326 for further assistance. ~Stacy
For the money I paid, I have higher expectations. I bought the Apache fan because of the Apple HomeKit feature. Overall it doesn’t feel like a finished product, especially at double the price of other great Hunter fans. I recommend one of those other fans and a quality smart switch.
Good: -Looks great -Moves a lot of air -4 fan settings -HomeKit enabled!! (sorta)
Bad: -It beeps every on/off/adjustment. Loudly! This cannot be disabled. -Light is not dimmable. Pg 16 of the owner’s manual says it is. This is not true. Using the remote/SimpleConnect 2.0/HomeKit all yield the same results. -SimpleConnect 2.0 -No LED temperature/color control. If you want soft/warm light, this isn’t it.
No, I would not recommend this to a friend.
Response from hunterfan.comBy Stacy , Agent , July 27, 2020
Hello, We would be happy to address any issues you are experiencing with this fan. Please contact us at Customercare@hunterfan.com or 1-888-830-1326 for further assistance.~Stacy
The fan is stylish and cools down a room better than the loud AC. People compliment how great it looks.
The app on the other hand needs help. I can log into hunterfan.com but can't ever log into SimpleConnect. I have two pending updates so I am unable to Siri or the Home app/
I would give it a five-star rating if the app worked. Debated a while about giving this fan a 3-star rating.
Beautiful design, I love the industrial style.... But the main feature wich is the smart connect app doesn't work. Someone is fixing that? Most of the people (including me) is paying almost double of price than a regular fan just because of it, I guess we deserve an answer!
Response from hunterfan.comBy Kevin, Support, October 3, 2019
We recently released the new SimpleConnect 2.0 for iOS. We suggest deleting the old app and installing this new version if you are an apple user. We are currently working on an updated version for Android. However, we currently do not have an expected release date for this version. ~Kevin