Customer reviews from Newair
NewAir - 19-Bottle Wine Cooler - Stainless Steel
Average customer rating
4.8
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
77
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
3
98%of customers recommend this product.
(
46 out of
47)
Customer Reviews for NewAir - 19-Bottle Wine Cooler - Stainless Steel
Customer Rating
5
Love how cold it stays
on December 13, 2019
Posted by: Chelloveswine
from Jersey City, NJ
I have had other wine fridges that have worked okay when it comes to cooling. However, this one works so well - i love that it tells me the temperature inside so i can adjust the cooling if I need to. it's also sleek and fits really nicely into my home! Bonus points that it has a larger rack on the bottom which fits my champagne bottles and Burgundy bottles!
Response from NewairBy NewAir, Customer Service, December 17, 2019
Hi, thank you for sharing your thoughts about the unit. We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Customer Service
on March 23, 2022
Posted by: Jamie
from Canada
Verified Purchase:No
Reached out with a concern regarding the unit, and was promptly and professionaly dealt with. I truly appreciated their customer service.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-190SB. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-190SB. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Excellent
on December 18, 2016
Posted by: Wendi W
from Tampa Fl
I've owned two other wine wine coolers previously and this New Air 19 bottle Wine Cooler is the best by far! I love the wood shelves and the slats are wide enough so that bottles don't fall through which I've had happen with other coolers. It can also be free standing or built in which is great. It's design is upscale and sleek. It is also extremely quiet and has a digital adjustable temperature as well as a good lock with two keys. I'm very happy with my new wine cooler and would recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: bpeov123
from Washington, DC
Verified Purchase:Yes
Works well so far. Operation is quiet. It chills well.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Sleek and great for holiday gatherings
on November 18, 2016
Posted by: Jess
from Texas
I plan to use this product for gatherings. Currently the unit is located in my dining room with our beverages keeping chill. I think this unit as a freestanding unit stands too tall compared to other table heights, but I do understand its dual purposes.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Newair, a company that has eared my loyalty.
on September 8, 2021
Posted by: Walt at the lake
from Painesville Ohio
Verified Purchase:No
The idea of Customer Service can be experienced at many levels. Recently I experienced it at its absolute best. These a great people with great products and they back the quality all the way. I purchased the 19 bottle wine cooler to replace a 12" inch wide trash compactor that is now all but obsolete. It was the perfect solution. I had some questions so I called and and was pleasantly surprised to speak with a very knowledgeable support agent who was very happy to assist me with my concerns. She was truly pleasant and an absolute mission statement grade frontline contact. So, many thanks for your help and wish for your continued success.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-190SB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-190SB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
The perfect gift for any wine lover!
on March 27, 2019
Posted by: kknox
from Austin, TX
Gender:Female
I received this wine cooler over a month ago, and have loved it from the moment I received it. This wine cooler is the perfect way to quickly chill my wine, and is also the perfect place to store up to 19 bottles with no problem at all. I love it! It's compact, quiet and convenient.... I highly recommend this wine cooler.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, April 2, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
1
Poorly engineered product
on November 9, 2021
Posted by: James Cros
from South Carolina
Verified Purchase:No
Bought the 12" built in wine cooler. Unit is much louder when compressor kicks in compared to an in-laws wine cooler. Could live with the noise, but not the design. (1) Not sure how they fit 19 bottles in, but we cant get near that many 'regular' wine bottles but that is just an inconvenience. (2) Came home and unit was leaking water. Contact customer support and the built-in unit has a rear reservoir that is accessed by removing a panel on the back of the unit. There is no 'alarm' that the reservoir is near over flowing. So the options are (1) regularly pull the unit, remove the panel to check water level, or (2) roll the dice and hope the reservoir doesnt overflow. We have hardwood floors and neither are a good option. Who thought it was a good idea to put the reservoir in the back of a built in unit without any type of notification. Very poor design
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards, Customer Care
Written by a customer while visiting Newair