Customer reviews from bosch-home.com
Bosch - Benchmark Series 30" Built-In Double Electric Wall Oven with True Convection - Stainless Steel
Average customer rating
4.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
28
4 Stars
8
3 Stars
1
2 Stars
4
1 Star
4
75%of customers recommend this product.
(
27 out of
36)
Customer Reviews for Bosch - Benchmark Series 30" Built-In Double Electric Wall Oven with True Convection - Stainless Steel
Customer Rating
1
Extremely disappointed in Double Oven
on April 10, 2018
Posted by: Lisa9
[This review was collected as part of a promotion.] The double oven looks great and that's the only good thing I can say. It was installed on 3/30/18. I used it for the first time on 4/1 and it was problematic. Number pad was stuck, oven shut itself off midway through cooking, then intermittently turned off and on. The control panel was extremely hot. Called Bosch on this 3 day old appliance on 4/2 and was told there was no one available to service a brand new install for at least two weeks and I might be better off getting an appliance company to service the oven and see if they would submit a warranty claim. I've owned this now for less than two weeks and it still does not work. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Appreciate great service
on March 26, 2018
Posted by: Nick
Bought Benchmark speed oven combo in 2016. Within year had problem with Microwave LED display dimming. Bosch sent out technician a number of times. Eventually display was replaced with the current TFT display and works superbly in all light conditions.
Our experience is that the ovens are really top of line, although the upper microwave is hard to access if you mount it too high because the door opens down instead of sideways. However, our experience with Bosch is that they did everything to ensure that our Benchmark worked as intended. We are very glad that we had such a company to deal with.
Our experience is that the ovens are really top of line, although the upper microwave is hard to access if you mount it too high because the door opens down instead of sideways. However, our experience with Bosch is that they did everything to ensure that our Benchmark worked as intended. We are very glad that we had such a company to deal with.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Nice unit
on January 6, 2018
Posted by: Knutschi
We are happy with the oven. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
2
Unhappy with this appliance
on May 18, 2017
Posted by: Bill
[This review was collected as part of a promotion.] I have owned this appliance for approximately 2 yrs now and I am unhappy with it.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Missing MW Feature/Sensor Cook Performance
on February 1, 2017
Posted by: bruce
I have two pieces of feedback on the microwave/convection oven (not the big oven component), installed in December, 2016.
1) Much to our (negative) surprise, there is no preprogrammed microwave setting to freshen up fresh baked goods -- slices of bread, or rolls, or muffins. When we were shopping for a new microwave, it never occurred to us that there wouldn't be such a setting, so we didn't check for it. This is a very basic function, provided by the 18 year old appliance which this one replaced. What a disappointment!
2) We have had a great deal of difficulty using the Sensor Cook feature. Specifically, the problem is with the setting for fresh vegetables. The problem is that our veggies are coming out VERY overcooked. They are consistently too "crispy" to eat. We already had a Service call, on January 19th, since I was sure that there was a calibration problem. But, no. The serviceman explained to us that the minimum weight for this category of food is 8 ounces. That represents too much food for two people! Seriously, half a pound of vegetables for two people? The nice thing about the single microwave/convection oven is that it should be easy to prepare small quantities of food. This limitation is not consistent with the way it is likely to be used.
Overall, we are happy with the appliance, but your goal should be to delight your customers. We are not delighted.
1) Much to our (negative) surprise, there is no preprogrammed microwave setting to freshen up fresh baked goods -- slices of bread, or rolls, or muffins. When we were shopping for a new microwave, it never occurred to us that there wouldn't be such a setting, so we didn't check for it. This is a very basic function, provided by the 18 year old appliance which this one replaced. What a disappointment!
2) We have had a great deal of difficulty using the Sensor Cook feature. Specifically, the problem is with the setting for fresh vegetables. The problem is that our veggies are coming out VERY overcooked. They are consistently too "crispy" to eat. We already had a Service call, on January 19th, since I was sure that there was a calibration problem. But, no. The serviceman explained to us that the minimum weight for this category of food is 8 ounces. That represents too much food for two people! Seriously, half a pound of vegetables for two people? The nice thing about the single microwave/convection oven is that it should be easy to prepare small quantities of food. This limitation is not consistent with the way it is likely to be used.
Overall, we are happy with the appliance, but your goal should be to delight your customers. We are not delighted.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com