Customer Reviews for Bosch - Benchmark Series 30" Built-In Double Electric Wall Oven with True Convection - Stainless Steel
Customer Rating
5
Masterpiece Combination Oven
on February 9, 2021
Posted by: ndom1988
[This review was collected as part of a promotion.] I have yet to burn a meal with this thing! It convection feature cooks food so evenly! There are so many features that make cooking a breeze. The defrost feature is one of the best I have ever used. A perfect defrost every single time.
[This review was collected as part of a promotion.] 49 months later, the microwave door spring failed, which is a $600 repair. 3 months ago the microwave display panel went out, $400. Such a disappointment.
Now we are stuck with buying another bosch microwave, or replacing the entire combo, although the main oven works fine.
I expected everything from Bosch that Whirlpool wasn't. Big Mistake. Never again.
No, I would not recommend this to a friend.
Response from bosch-home.comBy KR, CS, January 28, 2021
Hi videosteve, thank you for your review and we're sorry to hear of your experience. We value your feedback and we will be sure to forward this to our product team. If you have any questions or need assistance with this, please contact our 24/7 customer service team at 800-944-2904 or email our team at BoschCare@bshg.com with more details and your contact information. We'd be happy to see how we can help.
[This review was collected as part of a promotion.] We have only had this appliance about a month but we are very happy with it so far. The oven although the outer dimensions are the same as our old GE, the size and shape of the oven itself is larger by about 20 percent. It heat up to temperature quickly and cools down quickly when turned off. We have found that food cooks quicker in it compared to our old oven and we believe that the reason is that the cooking temperature is more accurate than our old oven. We are very happy with the oven. Like most people we use the convection microwave more than the oven and we have been happy with this part of the appliance as well. Since we have only had the combo a short time we have not had many opportunities to use the microwave as a convection oven but we are looking forward to doing so. We have identified a couple of things we don't like and that is what stopped me from giving the appliance 5 stars. First, the microwave is the upper appliance as expected but the door only opens from the top, not from the side like most microwave ovens. That makes it somewhat awkward to put food in as you have to reach a long way to get it on to the rotating plate. My wife and I are short and it is a stretch to put a plate of food into the appliance and then remove it after cooking. I keep a small step stool handy for that purpose. Second, the microwave came with a detail operational guide for its use. The oven did not. When I contacted Bosch I was told the oven's instruction manual is only available online as a PDF document so I had to print 40 pages in order to have a copy in the kitchen while we learned all the various functions of the new oven. Lastly, we have a concern that if one of the appliances needs to be replaced at some point we would be forced to replace both. Hopefully that won't happen.
(This review was collected as part of a promotion.) Love the oven. Using all of the features, proof, probe etc.and as baker the multi rack convection is a must. But completely enamoured with the speed oven. Despite all of the functions, it is one of the easiest to operate and most intuitive micro wave convections I have ever owned (this is my 3rd). Love the "melt butter" by number of tablespoons (check) - soften cream cheese by ounces for my red velvet cookies (check). Sensor reheat is extremely accurate and the food was exactly the right temperature. Love it all. Only thing I havent tried yet is the Speed Chef and using the selection to roast and microwave beef by weight - will be trying that at the weekend. No buyers remorse here!!!
Microwave display has failed twice. Original part no longer available (wonder why); replacement part # very hard to find. Unit seems to have low power; radiant cooking is too slow to be useful. Both ovens pour massive heat into kitchen. Mounted on wall to garage but no practical way to vent oven cabinet anywhere but out the front into kitchen. Only 4.5 yrs old but we will be replacing soon with a competitors' model.
[This review was collected as part of a promotion.] Still learning these, but so far so great. Love the sensor cook and sensor reheat feature of the top oven. Days of waiting 45 minutes to an hour for a sweet potato are OVER. Also love the auto probe for the lower oven.
[This review was collected as part of a promotion.] Great oven combo - the big oven is very powerful with a fast preheat and excellent convection fans. Very nice looking. The small oven is a little hard to clean the back which gets dirty if you have kids that microswave a lot of stuff.