Customer reviews from bosch-home.com
Bosch - Benchmark Series 29.8" Built-In Electric Convection Double Wall Oven - Stainless Steel
Average customer rating
4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
17
4 Stars
5
3 Stars
1
2 Stars
3
1 Star
3
70%of customers recommend this product.
(
16 out of
23)
Customer Reviews for Bosch - Benchmark Series 29.8" Built-In Electric Convection Double Wall Oven - Stainless Steel
Customer Rating
1
Buyer Beware!
on March 2, 2022
Posted by: Deceived
Turns out the top convection oven doesn't actually heat up or maintain its heat. "That's just the way it is" the repairman told me. Disregard the user manual. It's all lies.
No, I would not recommend this to a friend.
Response from bosch-home.comBy BE, CS, March 3, 2022
Hello, thank you for your review. We're sorry to hear your dealer did not properly explain the function of the speed oven at the time of purchase. We're glad to hear that your unit is operating as designed and we're here to help if we may answer any other questions.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Uncleanable glass doors
on April 14, 2018
Posted by: Richard
[This review was collected as part of a promotion.] We were thrilled with this oven at first and liked how it baked. However we do a fair amount of broiling. After a few months we noticed a large drip down the middle of the oven glass between the two panes of glass. We had it serviced under warranty and someone came out, dismantled the door and cleaned it. To reach the streaks the door had to be completely dismantled. We were told not to broil on the top rack. We used the lower racks and after another month of use we again have multiple streaks. We are talking to Bosch and so far they are telling us this is to be expected and is considered "normal." So we have a large sleek glass door covered with streaks and that is how the unit was "designed." Just want people to be warned when considering this unit.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Extremely disappointed in Double Oven
on April 10, 2018
Posted by: Lisa9
[This review was collected as part of a promotion.] The double oven looks great and that's the only good thing I can say. It was installed on 3/30/18. I used it for the first time on 4/1 and it was problematic. Number pad was stuck, oven shut itself off midway through cooking, then intermittently turned off and on. The control panel was extremely hot. Called Bosch on this 3 day old appliance on 4/2 and was told there was no one available to service a brand new install for at least two weeks and I might be better off getting an appliance company to service the oven and see if they would submit a warranty claim. I've owned this now for less than two weeks and it still does not work. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Missing MW Feature/Sensor Cook Performance
on February 1, 2017
Posted by: bruce
I have two pieces of feedback on the microwave/convection oven (not the big oven component), installed in December, 2016.
1) Much to our (negative) surprise, there is no preprogrammed microwave setting to freshen up fresh baked goods -- slices of bread, or rolls, or muffins. When we were shopping for a new microwave, it never occurred to us that there wouldn't be such a setting, so we didn't check for it. This is a very basic function, provided by the 18 year old appliance which this one replaced. What a disappointment!
2) We have had a great deal of difficulty using the Sensor Cook feature. Specifically, the problem is with the setting for fresh vegetables. The problem is that our veggies are coming out VERY overcooked. They are consistently too "crispy" to eat. We already had a Service call, on January 19th, since I was sure that there was a calibration problem. But, no. The serviceman explained to us that the minimum weight for this category of food is 8 ounces. That represents too much food for two people! Seriously, half a pound of vegetables for two people? The nice thing about the single microwave/convection oven is that it should be easy to prepare small quantities of food. This limitation is not consistent with the way it is likely to be used.
Overall, we are happy with the appliance, but your goal should be to delight your customers. We are not delighted.
1) Much to our (negative) surprise, there is no preprogrammed microwave setting to freshen up fresh baked goods -- slices of bread, or rolls, or muffins. When we were shopping for a new microwave, it never occurred to us that there wouldn't be such a setting, so we didn't check for it. This is a very basic function, provided by the 18 year old appliance which this one replaced. What a disappointment!
2) We have had a great deal of difficulty using the Sensor Cook feature. Specifically, the problem is with the setting for fresh vegetables. The problem is that our veggies are coming out VERY overcooked. They are consistently too "crispy" to eat. We already had a Service call, on January 19th, since I was sure that there was a calibration problem. But, no. The serviceman explained to us that the minimum weight for this category of food is 8 ounces. That represents too much food for two people! Seriously, half a pound of vegetables for two people? The nice thing about the single microwave/convection oven is that it should be easy to prepare small quantities of food. This limitation is not consistent with the way it is likely to be used.
Overall, we are happy with the appliance, but your goal should be to delight your customers. We are not delighted.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
2
Unhappy with this appliance
on May 18, 2017
Posted by: Bill
[This review was collected as part of a promotion.] I have owned this appliance for approximately 2 yrs now and I am unhappy with it.
No, I would not recommend this to a friend.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Good not great
on January 22, 2021
Posted by: Danny
Works well. Difficult to load, racks seem off a bit specifically to handle glasses and cups on top rack.
Seems to clean well, doesn't dry as well as other dishwashers we've had.
Very quiet to operate.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Great Oven!
on November 8, 2022
Posted by: Great Oven
[This review was collected as part of a promotion.] I love the oven so far! Only been in about a month and it does so many things I'm still learning about how to use them all. It's so quiet you can barely tell it's on. My old oven was so loud and took so long to preheat. Not this one. I love the preheat mode! Looking forward to trying to use all of the features!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Love the look and quality
on June 27, 2018
Posted by: jwclout
[This review was collected as part of a promotion.] Love the simplicity and quality of the product. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com