Customer reviews from startech.com
StarTech.com - Dual USB 3.0 Hard Drive Duplicator Dock - Black
Average customer rating
3.6
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
2
Customer Reviews for StarTech.com - Dual USB 3.0 Hard Drive Duplicator Dock - Black
Customer Rating
5
20 harddrives duplicated, 20 to go.
on June 26, 2018
Posted by: Theis
Easy and fast harddrive duplication. Install harddrives, press power, press copy and press start. It can't be any easier.
320GB harddrive takes around 1hour to 1½hour.
Support is great too, took about 14hours to answer. Despite the diffrence in time between US and EU.
Written by a customer while visiting startech.com
Customer Rating
5
Really fast cloning!
on May 6, 2021
Posted by: Bodycount
Using this to clone SSD's. It's really fast. There is one feature I wish they added. I wish there was an audio beep sound after the cloning process was done so I know to insert the next drive. Have to keep looking at it every so often to see if it's done.
Response from startech.comBy Dan, Customer Support, May 10, 2021
Thank you for taking the time to provide your review of our duplicator dock. I have passed along your suggestion to our product team.
Written by a customer while visiting startech.com
Customer Rating
1
Cannot Duplicate To 1TB SSD
on June 8, 2019
Posted by: dcgo409
I bought this dock to duplicate laptop hard drives. It worked fine for 250GB hhd to 500GB ssd but now it will not recognize a 1TB ssd when in copy mode.
Response from startech.comBy Matt, Customer Support, June 11, 2019
We're sorry to hear that you're having difficulties cloning with a 1TB SSD in our SDOCK2U313R. If your source drive is larger than your destination drive, this can cause problems because hardware duplicators like this do a sector-by-sector copy which copies both used and blank space. If you're trying to clone from a smaller to larger drive, or between drives of the same size, we'd like to look into this issue further with you to help fix it. Please contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Stopped working after three months.
on May 9, 2021
Posted by: Biff
No longer communicates with my PC. The WavLink version is going strong after the same amount of time. Glad I got a WavLink since StarTech version just quit for no reason.
Response from startech.comBy Dan, Customer Support, May 10, 2021
We're sorry to hear that our hard drive dock stopped working for you. The SDOCK2U313R has a 2 year warranty, we will be reaching out to do some troubleshooting and if needed, help facilitate a replacement.
Written by a customer while visiting startech.com
Customer Rating
4
Satisfied
on April 24, 2020
Posted by: NASA_System_Admin
At my federal agency, I support a number of users who each have these drive docks, and who use them heavily every day, writing or reading terabytes of data. With these docks, our users can share data faster than transferring files across a network. My users do not often use the duplication feature, but I use it regularly. We have seen two of these units fail, but in once case, that was definitely as a result of the user connecting an improper power supply to the unit. While this is obviously not StarTech's responsibility, it would be helpful if the power supplies for these units came with a clearly visble StarTech sticker or label with the bay's name and model on that label. Other drive bay and power supply manufacturers should do the same. StarTech promptly replaced the second bay that failed. The plastic covers over the ports on the drive bays are a little fragile; many of our docks are missing one or both. We would like to see a side-mounted, quiet cooling fan that would cool both drives when in heavy use. We will continue to buy these products, and we are hopeful that StarTech will release a cooled dual disk Thunderbolt drive bay in the near future; we need better performance than we can get from just USB-C. We would also like to see a cooled bay to duplicate PCIe NVMe drives.
Written by a customer while visiting startech.com
Customer Rating
4
So far, so good but NOT HOT SWAPPABLE
on July 7, 2020
Posted by: brian163
I've only used this a few days and it immediately addressed the issue I was having with a less expensive USB dock that would dismount a drive randomly. However, the technical specs are wrong. This unit does not support hot swap. If you dismount and physically remove one disk, the other one will disconnect briefly. This is confirmed in the user guide and should be corrected on this page so as not to misinform customers.
Written by a customer while visiting startech.com
Customer Rating
5
on June 20, 2018
Posted by: Niall_D
I have tis unit now and its predessor a few years. Gets the job done quickly, Buttons a bit frail, handle with care and you will have a great product that will get all your clone drives backups ready in case of HDD Failure. Great dockinf station also.
Written by a customer while visiting startech.com
Customer Rating
3
Good , but no rooms for a SSD Caddy ...
on March 30, 2020
Posted by: T hor S tang
I bought this today(March 2020) and it seems to work fine, except one thing.. I use it with a SSD Caddy(Thin plastic Cover around it to the Atomos Ninja V (Video-recorder), so I have to remove the Caddy everytime I take a Backup. I think a SSD-Caddy is very common used for videorecorders, is there a trick to fix this problem..?
Response from startech.comBy Matt, Customer Support, April 1, 2020
We apologize for the difficulties you're experiencing with our SDOCK2U313R. The drive slots in this duplicator are large enough for 3.5" drives so it should fit an SSD with a small case. However, due to the placement of the SATA connector in the duplicator and the way SATA drives are manufactured, there won't be any space for a case along the bottom of the drive. This is standard for stand-up duplicators like the SDOCK2U313R as it ensures that drives do not move when being accessed. If you're just trying to access the data on an SSD, using a USB to SATA adapter such as our USB3S2SAT3CB may be a better solution so you don't need to remove the caddy.
Written by a customer while visiting startech.com