Customer reviews from samsonite.com
Samsonite - NeoPulse 20" Spinner - Metallic black
Average customer rating
3.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
5
4 Stars
8
3 Stars
0
2 Stars
0
1 Star
3
82%of customers recommend this product.
(
9 out of
11)
Customer Reviews for Samsonite - NeoPulse 20" Spinner - Metallic black
Customer Rating
1
Breaks easily and Warranty is a Scam
on April 11, 2017
Posted by: Joe
from Iowa City, IA
Great suitcase at first. I bought it to have a long lasting piece of luggage to replace my cheap cloth carry-ons. My wife and I each bought one. Both have broken in under a year. The handle of one got jammed and will not retract. The other had the outside case crack. The warranty covered the handle but not the crack. The warranty sounds great at 10 years, but how is the "durable" casing not covered?!?! Do not waste your money or fall for the warranty claims!
Pros: Lightweight, Stylish
Cons: Handle Breaks, Plastic Breaks, Poor Quality, Tears Easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Handle snapped off during first use...
on June 8, 2017
Posted by: Paul
from Philadelphia
I purchased this 20" spinner suitcase because of its extreme lightweight design, and the Samsonite brand. During my first trip using this case the telescoping handle snapped right off the case. There are 4 small plastic connectors that connect the handle to the case, and they look to have all broken clean. I took a look at a non-broken one and the connectors do seem fairly sturdy. I may have gotten a "lemon", but I cant recommend it.
Pros: Lightweight, Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great!
on June 13, 2016
Posted by: Nicole DN
from Guatemala
Verified Purchase:No
Great suitcase! The only con, since its hard, it doesn't have an outside pocket for easy access of documents, books, etc. that you might need have handy. It is light weight and easy to maneuver and fit everywhere!
Pros: Easy To Access Items, High Quality, Lightweight, Stylish
Cons: Small Capacity
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Grandma Debbie
from Centerville, Tennessee
Verified Purchase:Yes
I don't like to check my camera and gear for it, nor my tablet. But, I have too many bags when I carry those separately, plus a purse. This lovely, lightweight case will hold it all, and is ready to easily wheel onto the plane as my carry on bag! I love the color, maneuverability, size, and weight! Great for me!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
So light weight! Easy to maneuver.
on July 23, 2016
Posted by: Pangie - the interior designer
from Portland
Verified Purchase:No
I take trips to see family and for business. The only down side is no special compartment for my laptop. I thought long & hard before getting a hard sided case instead of a soft one that has an exterior pocket for things I need to reach often at the airport. Wallet/phone and so on. I try not to also carry a purse when traveling. Ultimately I decided to get the hard sided case for better physical protection of my belongings. I slip my laptop in the middle between the zipped up clothing compartments. I do like that the zipped up compartments keep things in place. I do wish it had more small zipped compartments so that I can keep some things separate, like undies and so on. It is ultra light weight, which I like a LOT. And it is good looking, very strong, and I can tell which bag is mine because of the color I got. All in all, I really like it. The lack of an exterior small compartment seems to be the norm for hard sided cases, so I think it's just something you have to decide when choosing hard cases vs. soft ones.
Pros: Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Janet Travel Diva
from Columbia, Missouri
Verified Purchase:Yes
Love the weight which really helps with carrying more in meeting airline weight restrictions
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
The luggage looked nice, although I haven't used it yet.
on August 5, 2017
Posted by: Mike
from Anaheim, CA
Verified Purchase:Yes
I use it for weekend trips and as a carry on during overseas trips.
Pros: Easy To Carry, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Helen
from Los Angeles, CA
Verified Purchase:Yes
I like the simple design and the lightweight of this product. However, the silver color looks dull to me.
Pros: Easy To Carry, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com