Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,855 Reviews)
Rating breakdown 1,855 reviews
5 Stars
1,513
4 Stars
156
3 Stars
44
2 Stars
51
1 Star
91
88%of customers recommend this product.
(
1,191 out of
1,353)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Oldschoolcharger
from Farmington, NM
Verified Purchase:Yes
I was looking to purchase a high quality hard case piece of luggage and the Freeform Large Spinner appeared to fit the bill. I purchased as a gift. It arrived well packaged and on time. I needed to shop online, as there are no retail stores close by to physically see one. I am somewhat disappointed in its construction, a plastic/ rubbery feel. Have not yet had a chance to put it to the test by sending it through an airport luggage system, hence the 3 star rating.
Written by a customer while visiting samsonite.com
Customer Rating
1
Labeled a carryon when it's too big
on February 20, 2026
Posted by: Will
[This review was collected as part of a promotion.] You can see right on this website that it's too big to be a carry-on for almost every airline. I guess if you only ever fly on southwest, you'll be ok.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 23, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: bill
from ocean springs, ms
Verified Purchase:Yes
[This review was collected as part of a promotion.] airplane travel
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tomasorfila
from New york, NY
Verified Purchase:Yes
Better than what i expected!
Pros: Easy To Access Items, Easy To Carry, High Quality, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Yijun
from Undisclosed
Verified Purchase:Yes
It is the style I loved for a long time. Although there is no much discount on this recently, I cannot wait to buy it and happy having it now.
Written by a customer while visiting samsonite.com
Customer Rating
5
Very nice carry on suitcase that is light weight
on July 17, 2017
Posted by: Troy the business traveler
from Ft Worth, TX
Verified Purchase:Yes
The interior has a very nice feature in the fully separated compartments with plenty of pocket storage for your personal items. I would have preferred to have European latches as opposed to the zipper but at this price point it is a very nice piece of luggage
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: IVY1111
from Bronx, NY
Verified Purchase:Yes
I was replacing an older model and this one far surpassed the quality of the last one. The recipient loves, loves this one! Highly recommend this one. I will definitely be getting myself one!!!!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: gg
from New York
Verified Purchase:Yes
n/a
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com