Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,813 Reviews)
Rating breakdown 1,813 reviews
5 Stars
1,478
4 Stars
152
3 Stars
44
2 Stars
51
1 Star
88
88%of customers recommend this product.
(
1,157 out of
1,316)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Shuo
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.
Written by a customer while visiting samsonite.com
Posted by: Cathy
from Fairfax, VA
Verified Purchase:Yes
It's resonable price
Pros: Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Travel agent Denise
from Lancaster PA
Verified Purchase:Yes
Just purchased suitcase. Used it a few days later on one non stop flight. Went to roll it through the airport to car and one wheel was a. Chewed up. Very unhappy especially since my prior suitcase lasted for 10 years.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: EJFo
from VA
Verified Purchase:Yes
The wheels move very well and well on carpet. Spacious. The case gets scratched easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: EricPB
from Monroe, NJ
Verified Purchase:Yes
As always, great Samsonite quality. Lots of room, the wheels work very well, and the suitcase is nice and light (under 10 lbs).
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Knoxville, TN
Verified Purchase:Yes
We've only gone on one trip so far and are very happy with the case. This is a huge departure from the 15-year-old Silhouette case that still works but has seen better days. The new materials and design make for a very light weight and flexible suit case.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great quality and lightweight!
on June 12, 2025
Posted by: ATW5220
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] My husband and I both have this carry on bag - we just did a 2 week trip around Italy and this bag held up SO well! Very impressed with the quality, and it made those cobblestone streets way easier to haul luggage around that was durable and lightweight!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com