Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,803 Reviews)
Rating breakdown 1,803 reviews
5 Stars
1,470
4 Stars
152
3 Stars
44
2 Stars
51
1 Star
86
88%of customers recommend this product.
(
1,150 out of
1,307)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Customer Rating
4
Is it carry on or not
on May 5, 2024
Posted by: Seky
from Va
Why does it say carry-on while it’s 23 -inch which exceeds carry on restrictions from all airline companies?
Written by a customer while visiting samsonite.com
Customer Rating
1
Handle broke
on September 25, 2024
Posted by: Lalima
from South Riding, Virginia
I bought the carry on last year and used it on 1 trip. This year I went overseas (taking the carry on for the 2nd time) and as I as my son was taking the carry on, the top part broke and he got hurt pretty bad and one of the rods that is pulled pierced him. He had to run to airport and get first aid.
I was a big fan of Samsonite but this experience has left me torn.
I was a big fan of Samsonite but this experience has left me torn.
Not just this, the zipper of my 29" inch opened as well as he was coming back home.
Very disappointed as I swore by Samsonite s.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 27, 2024
Thank you for bringing this to our attention as your safety is our top concern. A member of our team will be in touch shortly so that we can look into this further.
Written by a customer while visiting samsonite.com
Posted by: PConn
from Louisville, KY
Verified Purchase:Yes
I love the color and the look of this suitcase. But don’t play with the TSA lock until you read the instructions
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Confusion about 65" linear dimensions
on March 26, 2023
Posted by: Guest User
Not sure why this is over 62" linear dimensions. Even thought looks great, I don't want to get into trouble as many airlines don't allow over 158 cms/62 linear inches.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Zipper Teeth Broke Split on Second Trip
on February 22, 2019
Posted by: On the Run
from Dallas, TX
Use for Business and personal. Zipper Split apart the second time I used it. Just doesn't feel durable. This might be one of the lower end hard models but never expected this.
Pros: Lightweight
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Jane_7
Verified Purchase:Yes
I bought it for my new travel and the lock part broke down for the first time. I think the quality is really low.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 13, 2022
So sorry to hear this! Please reach out to our customer service team if you have not already for assistance on repair.
Written by a customer while visiting samsonite.com
Posted by: Jeanette
Verified Purchase:Yes
Love my new luggage! Perfect for short trips and very spacious! Highly recommend for those who are looking for a carry-on luggage!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AmyH
from California
Verified Purchase:Yes
I have only used my new carry on for one trip since my purchase. So far so good! Traveling again soon and hoping for nothing but the best from my new luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com