Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,813 Reviews)
Rating breakdown 1,813 reviews
5 Stars
1,478
4 Stars
152
3 Stars
44
2 Stars
51
1 Star
88
88%of customers recommend this product.
(
1,157 out of
1,316)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Customer Rating
1
Too tall to meet carry-on limits.
on February 1, 2025
Posted by: frequent flyer
Nice bag, but an inch too high for latest carry-on requirements on most international flights, primarily because of the large wheels.
Response from samsonite.comBy Samsonite US Care Team, February 3, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality product - refrain buying it.
on June 18, 2024
Posted by: Parkar
from Texas
I have been using Samsonite since my childhood days and regret to inform you that quality on Samsonite products have gone so bad that it just doesn’t make sense to pay higher price and get low grade product. We bought large & medium Freeform spinner set that on our first trip got scratched all over like a 5 year old product. These are not small but big scratches all around these bags. To be reasonable I would accept some scratches over time and many uses to justify it, however just using it once and dealing with ugly looking product after paying good money is not acceptable. Yes, checked in luggage doesn’t get handled well compared to carryons but that is the reason we buy Samsonite luggage. If they are prone to scratches so easily then I think this should be mentioned on the product information booklet, so one can avoid buying those. I think there might be better products from other companies that we will consider over Samsonite. Thank you Samsonite for losing our trust in your brand. Really disappointed. PS: still under 1 year warranty
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 21, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
3
Exterior finish does not hold up well.
on February 23, 2020
Posted by: JessB
from Collegeville, PA
Verified Purchase:No
I have the black set and while they're nice looking, well made, lightweight, and offer superb protection, the exterior looks absolutely TERRIBLE after just one trip. After going through airport baggage handling the suitcases look like they're 10 years old. The finish is somewhat smooth, yet has a slightly rubbery texture so it attracts dirt, dust and debris. Scuffs and scratches appeared immediately. I have other Samsonite hardside luggage that is almost 10 years old but still looks better than this. For the money, I'd purchase another set with a more texture exterior finish. Very disappointed.
Pros: Easy To Access Items, Easy To Carry, Good Capacity, Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: S Summer
Verified Purchase:Yes
. Disregarded dirty wheels. Threw away box. Once opened found Inside used/dirty.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Cathey
Verified Purchase:Yes
Handle keeps popping out on top which is very frustrating when your unloading or picking up
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Interior dimensions are FALSE
on March 26, 2024
Posted by: Greg 2
from Virginia, USA
I am extremely disappointed to discover that the provided interior dimensions are FALSE. I purchased this specifically to transport a computer case that 20" long and 21.5" tall. The interior length of this luggage is AT MOST 19". However, it has lots of inward-pointing protrusions that cause the usable length for fitting a solid rectangular object to be at most 18". The corners are also cut diagonally, so the depending the thickness of a rectangular prism object you want to fit, the usable length might be up to 4" less than that. This luggage is useless for the purpose that I purchased it for,
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 29, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
1
It's a shame that this is a Samsonite!!!
on April 10, 2019
Posted by: RG
from Cairo, Egypt
The bag's zipper tore before the first use!! Was not even used once at an airport then, but unfortunately this happened a few hours before my flight so replacement or repair wasn't an option. I had to wrap it up several times with the film at the airport to be able to travel with it! Nevertheless, it is scratched so badly, I can't even imagine how it would look after multiple uses or if it was used unwrapped. We were loyal Delsey customers, and this time wanted to "take a step up" so we paid a big premium for a much worse quality bag. We were never disappointed by our other bags, and we are very very frequent travelers. If I were Samsonite I would be ashamed of having produced a bag like this, and I see that the same faults are repeated over and over with many customers. A replacement wouldn't be enough because I just don't want another one of this bag. Disappointing!!
Pros: Easy To Identify
Cons: Bad Zippers, Poor Quality, Tears Easily, Terrible quality, no scratch resistance, zippers
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Lauren
from Undisclosed
Verified Purchase:Yes
The suitcase is only 20", not 21". When I called to return it I was told that I would have to pay for return shipping even though the description is incorrect
Written by a customer while visiting samsonite.com