Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,813 Reviews)
Rating breakdown 1,813 reviews
5 Stars
1,478
4 Stars
152
3 Stars
44
2 Stars
51
1 Star
88
88%of customers recommend this product.
(
1,157 out of
1,316)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Customer Rating
1
Not impressed!
on October 10, 2023
Posted by: Lynn8010
from Colorado
I just got this pretty luggage at the recommendation of a friend. On my first trip with it, I checked it at one airport and picked it up two hours later at our destination airport and the zipper pull was missing. This is not inexpensive stuff! So disappointed.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 12, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Very happy! Can't wait to use!
on September 13, 2017
Posted by: Kale
from Boston, MA
Decided it was finally time to invest in quality luggage as I will now be traveling quite a bit more for work. I fly occasionally (4-6 times/year), and I refuse to pay to check my bag! With this hard shell carry-on, I will be able to easily bring everything I need with the confidence that it will fit in the overhead. Previously, I carried a duffel, the spinner allows me to easily maneuver around the airport! Also, it looks gorgeous (just as pictured) I got the green because I was afraid white would scuff, but both are great! Oh and the lock...you have the slide the TSA part to unlock (comes preset to 000). There are directions inside once you get it open. Cheers!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kimcheeman
from Cupertino, CA
Verified Purchase:Yes
Purchased 7 months ago. All of a sudden going to the airport the handle gets stuck!!! Goes down halfway and then the right side of handle is locked. I'm currently writing this at the airport.
Cons: Poor Quality
Written by a customer while visiting samsonite.com
Customer Rating
1
Not Really A Carry-On
on January 14, 2024
Posted by: Jazzman
from Evanston IL
This bag was highly-rated on multiple review sites, so I purchased it for an upcoming trip. When I received the luggage I was impressed by the quality of the product. When I checked the airline website to make sure it would meet their Carry-On dimensions it wouldn't qualify. I recently checked the Samsonite Chart and only 3 out of 31 airlines consider it a Carry-On Luggage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 16, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
The zipper lock hook broke off on the very first use of this bag
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great one
on November 27, 2024
Posted by: Trish989
[This review was collected as part of a promotion.] Very durable Roomy.
Took it on several trips. Still look brand new . Check in few times . No scratches.
Took it on several trips. Still look brand new . Check in few times . No scratches.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Can’t extend handle
on November 26, 2022
Posted by: Makit
from New York
I bought one in Woodbury common last night. The handle does not extend.
I can’t drive 2hours for exchange. What should I do?
I can’t drive 2hours for exchange. What should I do?
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
5
Stood The Test
on April 29, 2023
Posted by: DJMikeeG
from Fortson, Georgia
Frequent Flyer here. I’ve had one for over a year that gets checked and transferred twice a week. Excellent durability! Would buy again! Only one issue. Bag handlers tore a zipper pull off. Can you help me with a replacement? Pic attached.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com