Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,813 Reviews)
Rating breakdown 1,813 reviews
5 Stars
1,478
4 Stars
152
3 Stars
44
2 Stars
51
1 Star
88
88%of customers recommend this product.
(
1,157 out of
1,316)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Customer Rating
2
I am dissapointed
on October 9, 2021
Posted by: oobobobo27
Samsonite is typically my go-to for luggage purchases, but this model came with a lock that is difficult to open up and figure out; there were no instructions attached nor does the product come unlocked to give the customer to choice to open up or lock the suitcase. This is annoying; my trip leaves in 2 days and I still haven't been able to open up the bag. I am so dissapointed.
Written by a customer while visiting samsonite.com
Posted by: ACBH
from Dallas, TX
Verified Purchase:Yes
Nice luggage but it is so easily scratched that after one single flight it was so banged up that it looked 5 years old. Wouldn’t purchase again.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Gabriel
Verified Purchase:Yes
The zippers of the suitcase break, they open when trying to close it. Both outsiders and insiders. Very poor quality, I don't recommend this model at all.
Written by a customer while visiting samsonite.com
Posted by: Lindsey K
from Florida
Verified Purchase:Yes
Not very compact and doesn’t hold a lot of stuff. Is however, lightweight and easy to maneuver. Got very scratched up as a checked bag. Is a beautiful piece of luggage though. Mixed feelings on this one.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Dimensions too large
on January 11, 2022
Posted by: Roggie
from Wahoo NE
Dimensions including wheels are about 1 inch too large for most domestic flights (22 x14 x 9). I would rather not take a chance at the airport. Why make them too large?
Written by a customer while visiting samsonite.com
Posted by: Chellie138
Verified Purchase:Yes
Love this bag so much. I bought the light blue one and got the black one for my husband. It is very spacious and very secure. Highly recommend.
Written by a customer while visiting samsonite.com
Customer Rating
3
Weak thread
on April 24, 2022
Posted by: Dkinpa
from Charlotte, NC
I love my spinner, but the zippers are starting to pull away from the case. I am concerned that the thread is not going to hold. We have only had our pieces for six months, and we don’t travel every month. I do not think these are going to hold up in the long run.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Vickie
Verified Purchase:Yes
The button on the back of suitcase to hold the handle dropped right away even before the 1st use
Written by a customer while visiting samsonite.com