Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,803 Reviews)
Rating breakdown 1,803 reviews
5 Stars
1,470
4 Stars
152
3 Stars
44
2 Stars
51
1 Star
86
88%of customers recommend this product.
(
1,150 out of
1,307)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: richard
from Undisclosed
Verified Purchase:Yes
Bought two bags. One is defective and customer service had me jump through hoops to return product. Sent them photos and info as requested. To date they have not responded. (Two weeks). Not impressed!
Response from samsonite.comBy samsonitepwr, samsonitepwr, September 14, 2019
Hello Richard, Thank you for contacting us about your order. We are sorry to hear about the issues you've had with your order. I will have one of our customer service representatives reach out to you directly to resolve your issue. Thank you, Samsonite Customer Service Team
Written by a customer while visiting samsonite.com
Customer Rating
5
Love it !!!!!!!
on May 12, 2021
Posted by: PatMol
from Queens . NY
It’s been 2 years and 6 trips after they are still strong. We are a family of 4 and I chose white , we get so many compliments . You would think that they get dirty fast but they really not . Very happy with my choice .
Written by a customer while visiting samsonite.com
Posted by: Mani NJ
from Metuchen NJ
Verified Purchase:Yes
Dimensions aren’t same as advertised. The height is more than 22”
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Dancemom00
from North carolina
Verified Purchase:Yes
After many years of travel, I replaced my current Samsonite carry on with the freedom carryon. Samsonite always delivers on quality, and durability, and affordability.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Je’Nay T.
from Jacksonville, FL.
Verified Purchase:Yes
This travel luggage does not disappoint! I had the opportunity to use a set from a friend first to try it out and I loved it so much I had to have my own. It’s very durable and has a smooth glide even over bumpy grounds it’ll keep up with my fast pace movements. Also, I don’t feel the weight of all my belongings inside and the amount of space that I get is tremendous! I was able to pack extra clothes and still purchase more clothes over my travels that all fit within my same luggage. I’m very happy 😊!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Garfield Cat
from Chicago
Verified Purchase:Yes
To be honest I love the design pretty much, it is light, fashionable, however, the material used for this luggage is not durable enough! very easy to get scratches!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Pretty cheaply made not durable
on January 29, 2024
Posted by: Slane98
from Parker, CO
Within 1.5 years it is already falling apart. Zipper has broken off, inside has torn. pretty cheap.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Stacie
from Virginia
Verified Purchase:Yes
Zipper broke open on 1st use. Very dissatisfied. Bought luggage for international travel.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com