Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,854 Reviews)
Rating breakdown 1,854 reviews
5 Stars
1,512
4 Stars
156
3 Stars
44
2 Stars
51
1 Star
91
88%of customers recommend this product.
(
1,190 out of
1,352)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Uncle Traveling Matt
from New Jersey
Verified Purchase:Yes
As the title says, light and durable. Very ergonomic as well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
The Freeform Large Spinners I bought were true to my expectations. The appearance is what i have wanted and they're so lightweight which fit my traveling needs. i give them 5 stars.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: kattai
from DC
Verified Purchase:Yes
Fantastic Suitcase! Sleek, gorgeous design, so lightweight yet sturdy. Couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Jet Set Cali
from Atlanta GA
Verified Purchase:Yes
I bought this carry on for a gift for my friend . They admired my luggage so much, that I had to get them one identical to mine. This was a great buy!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Absolutely would repurchase (but hopefully won't need to)
on March 9, 2020
Posted by: Margaret
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used this suitcase once so far, on a business trip, and the suitcase worked out great! I felt like I could fit everything I needed into it, including workout gear, plenty of shoes, and jackets for when I was cold. I am so excited to use it on a two week trip to Europe, and hope it's up to the challenge!
Written by a customer while visiting samsonite.com