Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,813 Reviews)
Rating breakdown 1,813 reviews
5 Stars
1,478
4 Stars
152
3 Stars
44
2 Stars
51
1 Star
88
88%of customers recommend this product.
(
1,157 out of
1,316)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Katie A
from MA
Verified Purchase:Yes
Don’t be fooled by the good reviews. I was so excited for my new Samsonite luggage and I just got back from my first vacation using my new luggage and there’s a hole in it! I’m so disappointed! This is the first time I spent money on a luggage set and it’s completely below expectations. Not sure if Samsonite will be helpful in this but man this must be cheap if it can’t survive a 3 hour flight!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 18, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Deborah and David
from Santa Fe, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] We're using this suitcase for a cruise and it's working well
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product, will last long time. Good quaity hard case better than soft case
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Patrick J.
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Freeform Medium Spinner provided the packing space needed for our trip to SE Asia. We knew we would be checking our luggage on this trip, so I ordered the Freeform medium spinner. Having a larger suitcase would have caused us to pack more than we needed, as well as weighed too much getting in and out of taxi’s, hotel rooms. I already have the carryon Freeform Spinner, so I knew the Samsonite quality and price value relationship would be solid.
Written by a customer while visiting samsonite.com
Posted by: SJC1
from Auburn, Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great piece of luggage and very roomy! It did get scratched up at the airport but think that’s par for the course with airport handing.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Eliza beth
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome, size is good and wheels spin good, so perfect for my need and travel.
Written by a customer while visiting samsonite.com
Posted by: Lu De
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good value for the price. Spacious interior compared to suitcases with similar dimensions. Handle bar feels wobbly after only one trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Northwoods Babe
from Hayward WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight & lives up to its name "freeform." Moves without effort.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com