Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Average customer rating
4.6
(1,856 Reviews)
Rating breakdown 1,856 reviews
5 Stars
1,514
4 Stars
156
3 Stars
44
2 Stars
51
1 Star
91
88%of customers recommend this product.
(
1,192 out of
1,354)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White
Posted by: Hugglemama
Verified Purchase:Yes
It rolled really easily and was great in terms of inside organization. But I was astonished when I saw it on the luggage belt. It was really scratched all over and I specifically bought it because reviewers said it was scratch resistant. Super disappointed.
Response from samsonite.comBy Samsonite US Care Team, August 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Hugglemama
from California
Verified Purchase:Yes
Rolls like a dream but scratches easily. After just one flight it was all scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 30, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: busia
from Wisconsin
Verified Purchase:Yes
I was hesitant to go with a hard sided suitcase, but this one changed my mind. It’s so lightweight, but holds up well. Having a strap on one side and a fully zippered side is great for organizing what goes where. Add in packing cubes, and you have a great option for travel. The handle works well and the wheels give you the mobility needed.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: CD senior
Verified Purchase:Yes
It is exactly what I wanted as a carry on. I used for the 1st time on my last trip. It worked like a champ.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JacMae
from Chicago
Verified Purchase:Yes
great piece of luggage sturdy stylish for traveling
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Edina, mn
Verified Purchase:Yes
Smooth, sturdy, satisfied, look good and can’t wait to take it to my next international long haul trip
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Minneapolis, mn
Verified Purchase:Yes
Smooth, sturdy, satisfied, look good and can’t wait to take it to my next international long haul trip
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: A.G.
Verified Purchase:Yes
The order never got fulfilled. It still appears to be in processing state two weeks later. Worst retail experience ever.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 9, 2024
Thank you for bringing this shipping issue to our attention. This is not the kind of experience you should expect from ordering with us. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com