Customer reviews from samsonite.com
Samsonite - Freeform 24" Spinner - Sage green
Average customer rating
4.3
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
186
4 Stars
29
3 Stars
17
2 Stars
11
1 Star
21
75%of customers recommend this product.
(
127 out of
169)
Customer Reviews for Samsonite - Freeform 24" Spinner - Sage green
Posted by: Andrea M
from Mpls Minnesota
Verified Purchase:Yes
Gorgeous piece of luggage that is so smooth and sturdy!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NJ Traveler
from Monmouth NJ
Verified Purchase:Yes
Great size. Perfect for week long trips. Nice design.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MeMyself&I
from Atlanta
Verified Purchase:Yes
Good size for trips greater than 1 week. Wish there were more inside compartments.
Written by a customer while visiting samsonite.com
Posted by: 123Anonymous
Verified Purchase:Yes
An excellent well made, Best suitcase for long distance trips
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: DPete
Verified Purchase:Yes
Great luggage! I want to see how it performs on out month long trip to Italy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not great
on December 26, 2025
Posted by: jen521
from Ohio
Gender:Female
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com