I brought this for a week long trip. Arrived on time and in good condition. I normally pack the night before and close my suitcases the morning of travel. In my horror the outer zip busted before I could close the case. Case was half empty. Thankfully I had a backup case on standby otherwise a delayed lost vacation. To say disappointed is an understatement . I’ve always recommended Samsonite products perhaps it’s time to look elsewhere. Returning the product ASAP!!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samantha, eCommerce, July 31, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
I was on a long trip to Asia, and the luggage withstand multiple checks-in and rough terrains. I especially like the lock feature which allowed me to keep items locked in situations where there are no safe in rooms. There is plenty space to fit additional stuff brought back from trip. I only have samsonite luggages and they have held up well for over 10 years and would like to see how well this one would hold up.
I am disappointment and frustrated with the quality of one of your products, specifically the Omni PC medium spinner that I purchased recently. I am a long-time supporter of Samsonite and have always trusted the brand for its durability and craftsmanship. However, on my very first use of the luggage, the handle broke, which has left me dissatisfied with the product.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, May 17, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.