Customer reviews from bosch-home.com
Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave - Stainless Steel
Average customer rating
3.6
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
17
4 Stars
4
3 Stars
4
2 Stars
2
1 Star
8
71%of customers recommend this product.
(
17 out of
24)
Customer Reviews for Bosch - 500 Series 1.6 Cu. Ft. Built-In Microwave - Stainless Steel
Customer Rating
1
Sparking and uneven heating just after 2 years
on October 27, 2021
Posted by: Ranga
We had installed Bosch Microwave in August 2019 and Lst 3 weeks back it start sparks inside. Changed the Waveguide still sparking inside. Its been uneven in heating also for some time. We were surprised when we were researching customer reviews the sparking has been a major complaint from many customers. It is surprising after paying $1200 for microwave of BOSCH brand, its dyeing in 2 years usage.
We know it’s out of 1-year lim1-year warranty but this is major manufacturing /design defect. We had GE for 15 years with no problem and were shocked with the quality of BOSCH products now.
Forwarding Model label and video of Sparking.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, October 27, 2021
Hi Ranga, we're so sorry to hear of this incident with your microwave. Your safety and that of your household is our top priority. We would like to gather more details to see how we can help. Please contact our 24/7 customer service at 800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
2
bad quality, nice design
on May 12, 2020
Posted by: Raulo
[This review was collected as part of a promotion.] It's the third microwave in a row that we replaced within 2 years and now it is broke again. Awful quality product. Bosch is no longer what it used to be.
The first time we bought this product we fell in love with the design, but was DOA. When it was replaced after a month, it worked for about 8 months and the magnetron went bad. After 2 months I received another replacement that work for about 11 months and now the magnetron is broken again. To my surprise, sticker reades "made in China" while I always believed I was purchasing German quality.
The first time we bought this product we fell in love with the design, but was DOA. When it was replaced after a month, it worked for about 8 months and the magnetron went bad. After 2 months I received another replacement that work for about 11 months and now the magnetron is broken again. To my surprise, sticker reades "made in China" while I always believed I was purchasing German quality.
Response from bosch-home.comBy SA, CS, May 12, 2020
Hi Raulo, thanks for reaching out to us. This sounds like a horrible experience. We're sorry to hear about this and we'd like to learn more to see how we can help. A representative will be contacting you shortly to gather more information.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Excellent and quiet.
on December 11, 2018
Posted by: Debie
[This review was collected as part of a promotion.] Love this microwave. So quiet and easy to use. Beautiful addition to my kitchen. My only complaint is that it is oven the oven and hard for me to reach the inside back to clean. I'm only 5ft 3 inches so others may not have this problem.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
Getty used to.
on August 25, 2019
Posted by: Tony
It's a great microway. I just wish I had paid attention to the fact that the door open vertically. It's a little difficult for my short wife to get into.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Turntable
on June 21, 2020
Posted by: mochipig
I'm not sure if this is expected, but the turntable wouldn't stop rotating when convection oven is in use. This is super annoying and it doesn't look like there is a way to turn off the turntable.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Disappointed
on June 21, 2021
Posted by: Lisa
We bought the microwave combo and dishwasher. Dishwasher broke within the first month, fixed with not issues but the stacking is useless. The microwave light is very dim and after 4 years the microwave just stopped working. We have had cheaper microwaves last many more years. I agree with everyone's comments, bosch is not the same quality, thus prices should reflect the basic quality. I will never buy a bosch dishwasher. Not sure what to do about the microwave.... I'm afraid to purchase another one.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, June 22, 2021
Hi Lisa, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your microwave. We have added a link to our service locater here: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Dim Display
on December 25, 2020
Posted by: JanB
We have also had the same experience with a dim display. Even though the setting is on high, the display is not possible to read after just under two years of use. The microwave is now sparking periodically. I have looked for exposed metal with no luck. Not a great quality product.
Response from bosch-home.comBy KR, CS, December 29, 2020
Hi JanB, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your microwave. We have added a link to our service locater here: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904 or email us at BoschCare@bshg.com with your contact information. We’d be happy to help.
Written by a customer while visiting bosch-home.com
Customer Rating
1
faulty microwave
on February 16, 2021
Posted by: alex
this is the second bosch built in microwave to fail in 4 years. the first one failed (not repairable) after 2 years. out of warrenty. we bought a second from you and this one failed today. same problem. sparking and burning smell. there is some serious design flaw. fire risk. will never buy another bosch product . rating forced me to give 1 star...I would give 0
No, I would not recommend this to a friend.
Response from bosch-home.comBy KR, CS, February 18, 2021
Hi alex, thank you for letting us know and we're very sorry to hear this has been your experience. We understand that our customer service team is working to resolve these issues. If you have additional questions or concerns, please contact our 24/7 customer service team at 800-944-2904 , or email us at BoschCare@bshg.com with your contact information, and we'll be happy to respond.
Written by a customer while visiting bosch-home.com