Didn't get exact same replacement, but wood is durable
on May 4, 2017
Posted by: Angela
from undisclosed
Verified Purchase:Yes
For our grandson, we chose to purchase the wooden play food for durability. He loves them, but the OJ label was painted on upside down. I had ordered straight from MelissaandDoug.com so I didn't think it would be an issue getting a replacement, but the CR rep couldn't seem to find that particular set of food, so the replacement was something completely different. I couldn't quite understand that, since I'd ordered straight from the manufacturer, not a third party vendor, but at least we got some sort of replacement.
Written by a customer while visiting Melissa and Doug
These items are great! Made of wood, not plastic. I gave these to my 3 year old twin grandsons and they are rough and tumble, but these products will last.
Written by a customer while visiting Melissa and Doug
We got it for our daughter to play with the Grocery Store. Super cute!
Written by a customer while visiting Melissa and Doug
Customer Rating
1
Some parts smelled bad & tossed after a week of airing out
on December 23, 2020
Posted by: Moma Bear
from Surprised
Verified Purchase:No
Thought Melissa and Doug were the gold standard, but not after having this order smell like burnt wood and chemicals. Tried airing it out, bagged with a dryer sheet, but it's in the wood. No real quality control on these.
No, I would not recommend this to a friend.
Response from Melissa and DougBy January 8, 2021
Hi, Thank you for your post and for bringing this to our attention. Providing our customers with quality products is very important to us and I am sorry to hear about your experience. I would love the chance to speak with you, get some details and help you with this. Please call me at 800 284 3948. Best, Chelsea
Written by a customer while visiting Melissa and Doug