Customer reviews from Sun Beam
Sunbeam - TURBO Steam Master Professional Iron
Average customer rating
2.7
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
3
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Sunbeam - TURBO Steam Master Professional Iron
Customer Rating
4
Excellent Customer Service!
on February 27, 2015
Posted by: NancyGee
from Michigan, United States
Gender:Female
Usage frequency:Weekly
I ordered this model in early January via Sunbeam's website. The very first time I used it, it leaked all over my ironing board--couldn't believe it. However, I called the customer service phone number on the receipt, got a very nice rep who apologized and said she would immediately send a replacement, along with a return shipping label for the faulty iron. The new iron works great, and I'm very impressed with Sunbeam's response. I will recommend this to all my quilting friends!
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, December 10, 2020
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thanks for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
5
This is a great iron!
on February 1, 2015
Posted by: Acherfan31
from West Warwick, RI, United States
Usage frequency:Daily
I have been looking for the past two years to find an iron to replace the Shark I had for 8 years. The model I had been using has been discontinued. Iron after iron I tried and was not happy with the performance of these irons. I just kept settling with what I had until a month ago when I purchased the Sunbeam Turbo Master Professional Iron in Green and Silver Chrome. At last, I have found an iron that meets my expectations! I iron everyday and need a reliable well structured iron. I love the full size and the weight of this iron. It is a little heavier than most irons I have used and I do not mind the weight.
I highly recommend this iron and will continue to purchase this model. Thank you for ending my search for the perfect iron!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
poor quality
on May 4, 2015
Posted by: almig
from Lincoln, RI, United States
Gender:Male
After a little over a year i heard a pop and that was it. The iron never got hot again.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, May 5, 2015
We can certainly understand your frustration with your iron, and we would like to hear more about what happened. Even though it's barely over a year old, we would be more than happy to help you with it. Please call our customer care team at 1-800-758-8407. We are here for you Monday-Friday 9am-6pm Eastern, and look forward to ironing out the wrinkles with you.
Written by a customer while visiting Sun Beam
Customer Rating
4
Feature and 12 ft Cord!
on October 14, 2014
Posted by: PreciousLdy
from Moreno Valley, CA, United States
Gender:Female
Usage frequency:Daily
I purchased this iron about 2 years ago as an emergency iron. I am a seamstress and had a large order to complete. My iron broke and I needed an iron with plenty of steam action. This one had more steam openings than most that I compared at the store. Now I need to replace this one as the cord shorted out and almost burned ;-). Guess I used it too much! :-) I am looking for another one now.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
garbage
on August 12, 2015
Posted by: Mad as heck
from SA Texas
Gender:Male
Second one. Both worked well for a while and then kicked into turbo...scorched my shirt and ironing board cover. Heats up when plugged in and set to off, then beeps like crazy. A waste of money. I should have never returned it for a new one the first time.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Customer Rating
1
poor quality
on September 3, 2015
Posted by: Eric9752
from Georgia, United States
Gender:Male
This is the second sunbeam turbo iron i have purchased. Both experienced failures of the steam button after only 6-8 months of uses. All of the other functions of the iron work as required
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam , Customer Care , September 3, 2015
Oh no! I'm sorry to hear that you've experienced problems with the steam button after such a short time. We definitely want to help get to the bottom of this. Please reach out to our Customer Care team at 1-800-458-8407. We're here for you Monday-Friday, 9am-6pm Eastern. We look forward to assisting you!
Written by a customer while visiting Sun Beam