Customer reviews from Char-Broil, LLC
Char-Broil - American Gourmet Charcoal Grill - Black
Average customer rating
4.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
59
4 Stars
18
3 Stars
3
2 Stars
3
1 Star
2
94%of customers recommend this product.
(
74 out of
79)
Customer Reviews for Char-Broil - American Gourmet Charcoal Grill - Black
Posted by: Tabor
from Villa Hills, KY, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Verified Purchase:Yes
This grill cooks food better than I could imagine. I have grilled steaks, smoked ribs, chickens, turkeys, and all kinds of vegetables. It burns evenly, helps the coals stay hot longer and shows no sign of wear even after a year.
Response from Char-Broil, LLCBy Stacy, SME, May 24, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
GREAT FIRST TIME GRILL....ONLY ONE PROBLEM
on August 6, 2015
Posted by: JROCK7703
I was wondering can I attach a smoker on this unit and if so where?
Response from Char-Broil, LLCBy SME, March 14, 2024
We apologize for not responding in a timely manner; please contact us at 1-866-239-6777 with any questions or concerns in the future.
Written by a customer while visiting Char-Broil, LLC
Posted by: nbm2
Gender:Female
Length of ownership:6 months
Verified Purchase:Yes
My husband and I own a Charbroil grill and sent this one to my grandson as a wedding gift. This grills food beautifully, even chicken which can be hard to do without charring. I can't comment on putting together since I wasn't involved but I have owned my Charbroil for four years and its sturdy and nothing has fallen off. I highly recommend and when I need a new bbq I will purchase a Charbroil.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 15, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Flukie22
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
I've had my grill for two weeks now and it's the best thing ever. I have even grilled vegetables on it as well.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 12, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
I love this bar-be-que!
on June 5, 2016
Posted by: Pacwest
Gender:Male
I've had mine for over 10 years. I worn it out I've used it so much. It's still great.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 15, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Doc Matt
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Name plate fell off during assembly, screws/bolts/nuts were short x 6.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 9, 2023
Thank you for your feedback.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Best Grill Ever!!
on July 9, 2016
Posted by: Meki
Gender:Female
Length of ownership:1 month
I love it!! I was also able to find a side smoker firebox model# 11201715.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 5, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Neat Grill
on August 25, 2016
Posted by: Phill89
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
I bought this grill last night, and found three holes in the legs to not be fully punched. That is three of the twelve holes that are needed to assemble the legs to the supports and bottom of the grill. I used my punch set to move them to finish assembly as I am hosting a party in two days, and did not want to deal with returns. Other than that I was pleased with the fastener package, one package almost an 8x11 sheet with clear labeled pieces and a perforated backside for getting what you need when you need it. I think that this grill should be very capable with two dampers and adjustable grate height. Being made in USA is a big plus for me when shopping, but it also makes me more disappointed when I find mistakes like this.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Devon P, SME, September 20, 2016
We're sorry to hear of the issues encountered. We value you as a Char-Broil customer and want you to enjoy using your grill. Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC