Customer reviews from Char-Broil, LLC
Char-Broil - American Gourmet Charcoal Grill - Black
Average customer rating
4.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
59
4 Stars
18
3 Stars
3
2 Stars
3
1 Star
2
94%of customers recommend this product.
(
74 out of
79)
Customer Reviews for Char-Broil - American Gourmet Charcoal Grill - Black
Customer Rating
5
Everything I need, nothing I don't
on October 1, 2018
Posted by: jtooley65
from Indianapolis, IN
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I received this grill as a Christmas gift in 2017. I'm a big fan of cooking on charcoal over gas. I love the taste and I love the challenge of cooking on charcoal as far as managing temps. I have smoked a couple of pork shoulders on this grill (one store bought and one from a wild hog) and they both came out great! One thing I will say about this grill is understanding that where the thermometer located can give inaccurate temperature reading for the entire grill. It is located on top of the barrel which is a common placement on grills, however the temperature gauge may be reading hotter than expected based upon the location of your hottest coals. If you're cooking direct heat and need at least 400 degrees, the thermometer may only be reading 250 causing you to add more charcoal and burn your meat. I feel like there can be an improvement in that area, however I do understand it is a price point grill and if you want some fancier options spend the money. Overall this thing has performed well and I have had no issues out of it.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 26, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Nice Grill
on October 5, 2018
Posted by: DeannaJ
Gender:Female
Length of ownership:6 months
I bought this model for my husband for father's day and he loves it. He has even cooked a turkey in it. There's plenty of room to cook about anything you want. I like that there is a ledge. He didn't have any trouble putting it together, but he is handy like that.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 26, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Slight Pain in the Ash
on October 6, 2018
Posted by: JackieCSM
from Pleasantville, NJ
Gender:Female
Level of expertise:Intermediate
Length of ownership:6 months
It is an awesome grill. It is just a pain to remove the charcoal container after you are done grilling to clean it. That is my only complaint about this grill. I love the grilling area, the grill plates (makes it non-stick), and holds good temperature.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
on November 19, 2018
Posted by: JimmyThe1
from West TN a spit from the big river.
Level of expertise:Intermediate
Length of ownership:1 year or longer
I've had my grill for about 8 years now, and it has been left uncovered from the elements on my deck (hot summers 120F to cool winters rarely below 32F. Humidity in summer can range from 95% to 10%, winters are most often wet. A little on the edge of a tornado alley but big thunderstorm seasons.
Use the grill less than one time a week, maybe 12 times to 20 times a year total.
Maintenance, aside from usual cleaning: one respray in year 7 of the outside of the lid and bottom with heat resistant paint. Grilling plates needed scraping and cleaning of a little rust one time. I burn them off/season with a propane torch. The charcoal tray and warming tray are OK, but the ash pan is corroded with rust and holes and needs replacement for the next season. The rust problem due to it unprotected from the elements.
Easy to clean regularly. After 8 years I scraped the inside of the lid and bottom to get rid of the accumulated crud. The wooden shelves on the side and front are soft wood and after a few years began to split, so I replaced them with hardwood to resist the weather etc.
I'm happy with the grill from a cooking and maintenance viewpoint. Have successfully smoked with mesquite fairly often but needed to lower the charcoal pan to the bottom first.
I love the smell of bacon outdoors in the morning, and the skeeters that stay in the smoke all burn up.
Use the grill less than one time a week, maybe 12 times to 20 times a year total.
Maintenance, aside from usual cleaning: one respray in year 7 of the outside of the lid and bottom with heat resistant paint. Grilling plates needed scraping and cleaning of a little rust one time. I burn them off/season with a propane torch. The charcoal tray and warming tray are OK, but the ash pan is corroded with rust and holes and needs replacement for the next season. The rust problem due to it unprotected from the elements.
Easy to clean regularly. After 8 years I scraped the inside of the lid and bottom to get rid of the accumulated crud. The wooden shelves on the side and front are soft wood and after a few years began to split, so I replaced them with hardwood to resist the weather etc.
I'm happy with the grill from a cooking and maintenance viewpoint. Have successfully smoked with mesquite fairly often but needed to lower the charcoal pan to the bottom first.
I love the smell of bacon outdoors in the morning, and the skeeters that stay in the smoke all burn up.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Built with good materials
on March 16, 2019
Posted by: NateY
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I have owned several Char-Broil products. These grills last well beyond many of their competitors similar products. For the price and quality, Char-Broil can't be beat!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Nice and simple!
on June 22, 2019
Posted by: JDavis323
Gender:Male
Level of expertise:Intermediate
I used one of these for the better part of a decade. I didn’t replace it because it never stopped working.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 15, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Cheap and Nasty
on July 10, 2019
Posted by: inxs900
from Port Charlotte FL
Gender:Male
Length of ownership:3 months
The warming rack is shoddy and keeps falling off and the temperature gauge gave up in under a year and so purchased another. The rack for pushing the entire BBQ came off and had to renew the bolts holding it on being it there is no handle to transport. From the cooking viewpoint it works fine but since all the other problems it has a 1 star for me
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 15, 2019
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Great Concept
on February 8, 2020
Posted by: Rubber
from Fort Mill, SC
Gender:Male
Length of ownership:6 months
Second one with same issue. Metal grates fatigue with normal use and the ash pan burns thru and collapses. Bought another a year ago and trying to get ahead of expected failure of ash pan but mine measures approx 32"x 13". Only see replacements at 27". Sad the quality is not in the product to enjoy 5-10 years.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, Dustin, February 10, 2020
We value you as a Char-Broil customer and want you to enjoy using your grill. Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to help.
Written by a customer while visiting Char-Broil, LLC