Customer reviews from Char-Broil, LLC
Char-Broil - Signature Gas Grill - Silver/black
Average customer rating
4.6
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
27
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
34 out of
35)
Customer Reviews for Char-Broil - Signature Gas Grill - Silver/black
Posted by: KJ Volk
Gender:Female
Length of ownership:1 week
Verified Purchase:Yes
Product is more than expected. Have contracted to have new deck built to show off my fabulous new grill!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 2, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Grill door issue
on June 16, 2020
Posted by: KBuss
from Burnsville, MN
Gender:Male
I received one a month ago for a gift and am missing an angle for the bottom of the door. I researched online to get the part but was told it was no longer made. I love the grill but I’m using it without the doors which is frustrating. Does anyone have a suggestion on how to fix this?
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, August 20, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Jw234
from Edwards CO
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Grill is good but instructions are awe full for putting together parts are not marked or numbered
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 31, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Mountain Dale
from Evergreen CO
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Grill is half put together and sitting on my deck after one month. I was replacing another CharBroil grill that has served me well for over 15 years. I use a natural gas hookup and ordered both this grill and a conversion kit. Turns out the conversion kit was not compatible, so I stopped assembly at that point. Returned that kit and the one that would fit is now backordered. The website does not provide good instructions on selection of the proper conversion kit and no capability to flag one that is incorrect, so be careful. In the end, I hope I am as happy with this grill as I was with my prior model. But not yet
Response from Char-Broil, LLCBy Dustin, SME, October 6, 2021
We're sorry to hear of the frustrations. Please reference the rating label on the grill for details on if your grill can be converted to natural gas and the conversion kit needed. Follow this link (bit.ly/3hyaoP4) or give us a call at 1-866-239-6777 and we will be able to further assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Anonymous
from Washington State
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Product easy to put together for two people, just take your time and double check everything.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 18, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Love it!!!!
on November 5, 2025
Posted by: David R
Wonderful product, HOWEVER, I am a slob.
What is best to CLEAN the steel?
What is best to CLEAN the steel?
Written by a customer while visiting Char-Broil, LLC