Customer reviews from Char-Broil, LLC
Char-Broil - Classic Gas Grill - Black
Average customer rating
3.1
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
12
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
12
51%of customers recommend this product.
(
19 out of
37)
Customer Reviews for Char-Broil - Classic Gas Grill - Black
Customer Rating
4
Comes equipped with easy use and quality results.
on August 10, 2022
Posted by: bbqbrisket
from New Jersey
Length of ownership:3 months
With over 150 parts and hardware, it takes hours to assemble.
I like the size and the fact that I can cook on one side and sort of roast on the other.
However, it is NOT manufactured to be converted to natural gas; even though I did.
And, it is NOT designed to be used with lava rock; even though I also made the conversion.
Those 2 modifications voids the warranty.
I like the size and the fact that I can cook on one side and sort of roast on the other.
However, it is NOT manufactured to be converted to natural gas; even though I did.
And, it is NOT designed to be used with lava rock; even though I also made the conversion.
Those 2 modifications voids the warranty.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 26, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Grill Assembler
from USA
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Assembly is unnecessarily difficult. Parts are numbered in the instruction manual but not on the parts themselves, many of which look alike. A few stickers on the parts would have made it much easier. And the two burner side by side design results in uneven cooking in-between the burners
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 24, 2022
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Whenever an issue is encountered please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: HurricaneIanGriller
from Florida
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Our previous Char-Broil grill (also a two burner) finally rusted out after many years of service. This was one of the very few two burner grills available. The price was right for our infrequent use (only a few times a month plus during hurricane power outages). Contrary to what some other reviewers stated, I found the assembly instructions quite clear, It does take some time to assembly, but is not at all difficult. It's not the sturdiest grill when rolling over grass, but who needs to spend two to three times as much for occasional use? We have not had any issues with lighting the burners or temperature controls. It does the job at an affordable price. A good little grill for the occasional user.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 25, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Good unit except the heat tents disintegrated!
on May 9, 2024
Posted by: Paul Alviggi
from Buccks County, PA
Gender:Male
Length of ownership:6 months
Fair value. The heat tents disintegrated and should have lasted much longer.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, May 13, 2024
If you require assistance please give us a call at 1-866-239-6777 we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Manual
on August 25, 2024
Posted by: Basechamp2
from Salem illinois
Gender:Male
I bought the product on line and it came without any instructions. Have no idea how to assemble. The videos on line, while complete don’t tell which screws to use.
To the street it goes
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, August 26, 2024
Our apologies that your grill did not come with instructions. We have linked the PDF below.
https://customervueprodlegacy.blob.core.windows.net/assets/463672717%20Product%20Guide%2C%20English%2C%20French%2C%20Spanish.pdf?sp=r&st=2023-05-25T18:35:54Z&se=2033-05-26T02:35:54Z&spr=https&sv=2022-11-02&sr=c&sig=nogqpr%2BAFMwXzncUGIgy3xQWEHmnCwVVpdFBZy88NEk%3D
https://customervueprodlegacy.blob.core.windows.net/assets/463672717%20Product%20Guide%2C%20English%2C%20French%2C%20Spanish.pdf?sp=r&st=2023-05-25T18:35:54Z&se=2033-05-26T02:35:54Z&spr=https&sv=2022-11-02&sr=c&sig=nogqpr%2BAFMwXzncUGIgy3xQWEHmnCwVVpdFBZy88NEk%3D
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
2-Burner Gas Grill
on July 24, 2025
Posted by: Jeanne W
I LOVE to grill. My old grill was still working but was over 15 years old. My local grocer had this 2-burner grill on sale, and I snatched it up. I live alone but still cook on the grill a lot. After the frustration of assembly, it works great and is easier to store than the old one as it is much smaller.
Written by a customer while visiting Char-Broil, LLC