Customer reviews from Char-Broil, LLC
Char-Broil - Classic Gas Grill - Black
Average customer rating
3.1
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
12
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
12
51%of customers recommend this product.
(
19 out of
37)
Customer Reviews for Char-Broil - Classic Gas Grill - Black
Customer Rating
1
It was cheap because it is cheap.
on March 5, 2020
Posted by: No BS
from WNY
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
All the internal parts rusted in very short time. Then the burners stopped working properly because of the rusting.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 10, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want to help you to get back up and grilling. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Awful
on May 13, 2020
Posted by: Bbq19023
from Ontario
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Thought it was going to be a nice product. Poorly designed, and the proper screws don’t fit in the correct holes which cause them to strip. So now left with useless metal. Leg holes don’t match up so good luck trying to assemble it. Stay away from this product.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon, SME, May 25, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Great Grill and Space Saver
on May 15, 2020
Posted by: SharG
from Chicago, IL
Gender:Female
Length of ownership:1 week
I purchased this grill 5 years ago and I gave away due to travel. I love this grill so I
decided to purchase another Char-Broil gas grill. The grill cooks your food throughly and evenly and after cooking with this grill for a period of time my food started having a good smoke flavor. This is a great grill if you don't have a lot of space and if you want a grill that is not complex to grill.
decided to purchase another Char-Broil gas grill. The grill cooks your food throughly and evenly and after cooking with this grill for a period of time my food started having a good smoke flavor. This is a great grill if you don't have a lot of space and if you want a grill that is not complex to grill.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great for the Value!
on May 25, 2020
Posted by: Subawooo
from Mishawaka, IN
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
I bought this grill about a month ago and have used it so much i feel i have already gotten my moneys worth! Assembly was not too bad, could have had slightly clearer instructions but overall very much worth the value.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 8, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
lasted one season
on August 4, 2020
Posted by: Joseph22
from naperville, il
Gender:Male
Length of ownership:3 months
It worked great last summer, then this year
when the propane tank was running low, flames
came out of the front by the heat control and melted
the plastic handle. Burners will not light now. I replaced the melted plastc knobs.
when the propane tank was running low, flames
came out of the front by the heat control and melted
the plastic handle. Burners will not light now. I replaced the melted plastc knobs.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 8, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
perfect size but it didn't get hot enough to char
on January 8, 2021
Posted by: BBQ Ben
from Lakewood, CA
Gender:Male
Length of ownership:1 week
I liked everything about this grill but i put 2 1 1/2 inch thick steaks and after 6 minutes (10 minutes of pre heating) the steaks didn't char the out side of the steaks, like if the burner were not hot enough, both burners were turned to max flame and the the propane was fully opened after 12-15 minutes of grilling still not charbroiled to doneness, had to bring them and put in the house stove to broil for for 4 minutes on each on each side for proper doneness and charred enough. ill try to see if there is some blockage in the burners or something, i may have to get a refund on this grill and get a 3 burner but its only for me and my wife to enjoy.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 12, 2021
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be happy to investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Out of Luck
on May 13, 2021
Posted by: Starving
from Chicago, IL.
Length of ownership:6 months
Will be 4 years old this July 2021. Burners need replacing and they are no where to be found. Can't grill without burners! Ready for the dumpster.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 30, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Nice looking but has issues
on July 27, 2021
Posted by: Chuckeroo
from Minneapolis
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
We bought this last year and all was good. After a few months of use the flame covers (the tented pieces) shrank or the grill bottom expanded and now they do not fit. The small extruded “bumps” the flame covers rest on are way too small and the covers fall down at the slightest wiggle.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 30, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC