Customer reviews from Char-Broil, LLC
Char-Broil - Classic Gas Grill - Black
Average customer rating
3.1
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
12
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
12
51%of customers recommend this product.
(
19 out of
37)
Customer Reviews for Char-Broil - Classic Gas Grill - Black
Customer Rating
1
ASSEMBLY REQUIRED -
on April 13, 2019
Posted by: DAVOTECH
from Western New York State
Gender:Female
Length of ownership:1 week
I am a certified Tech teacher. You better have lots of patience and lots of time because this gas grill will take you awhile to assemble. I haven't had time to test it yet - so I don't know how well it will cook. So far, I simply fired it up, and it lights! Assemble instructions are in the form of pictures - that require interpretation - good luck! See if you can purchase already assembled
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, April 16, 2019
We're sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Whenever an issue is encountered we ask that you please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Extreme disappointment!
on June 28, 2022
Posted by: Chicojulie
Gender:Male
We received a boxful of many parts with the worst instruction manual we have ever seen !
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, June 29, 2022
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to answer any assembly questions you may have.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Best grill yet
on October 29, 2017
Posted by: Bobby 80
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Not a great person for bbq but this unit is fast and easy to clean
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, January 19, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Love this Grill!
on October 29, 2017
Posted by: Billy Gumbo
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I bought this grill over two years ago and it still works perfect. I have a small 1100 sq ft condo with an enclosed patio so my space is limited. My 2 burner grill is the perfect size and use it about 3 to 4 times a week even in the winter.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, January 22, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
My first gas grill!
on October 29, 2017
Posted by: Sebring66
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I got this Grill back in May or June of 2017, and with the exception of having to replace the igniter, I have had no problems with it whatsoever. I totally love how fast I'm able to immediately start cooking, instead of always having to wait on a charcoal grill that takes forever to heat up enough to start cooking on.
My only problem with this Grill is that I can't afford enough meat to cook on it on a regular basis. I wouldn't trade my grill for anything!
My only problem with this Grill is that I can't afford enough meat to cook on it on a regular basis. I wouldn't trade my grill for anything!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 14, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Cooks well But is A bit unstable since it’s light.
on February 19, 2018
Posted by: Peterpaul
Gender:Male
Length of ownership:1 month
It cooks well and is priced right and very easy to use.
Some of the parts like the crossbar are made cheaply. The crossbar broke at the weld and I had to order a replacement part. I temporarily reinforced it with a steel bracket. The grill is Extremely flimsy when moving it with the propane tank attached, be careful when moving it. One of the problems is it’s extremely lightweight and that causes the instability along with some of the design flaws that makes it unstable when moving it.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, February 20, 2018
We're sorry to hear of the park breaking. Was a case created with us? We value you as a Char-Broil customer and want you to enjoy using your grill. Whenever an issue is encountered please give us a call at 1-800-241-7548.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Worst quality of any product I ever bought
on April 27, 2019
Posted by: Aprd
from Jacksonville, Florida
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
1. The pipe does not reach the gas tank, I tried it with two different types of gas tank and neither worked.
2. The grate is the worst quality ever, does not leave any grilling trace and the material is so that it makes the food bad.
3. There is no replacement for most of the parts. the dimensions are off and no-one made any extra grate or any replacement for it.
2. The grate is the worst quality ever, does not leave any grilling trace and the material is so that it makes the food bad.
3. There is no replacement for most of the parts. the dimensions are off and no-one made any extra grate or any replacement for it.
if you buy this, you will be disappointed, go for it.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, April 29, 2019
We're very sorry to hear of all the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Instructions are the worst
on May 28, 2019
Posted by: kitty62
from NC
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Gave it a fair rating because the assembly was horrible, no direct instructions, just pictures, took hours to assembly,
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 8, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC