Customer reviews from Char-Broil, LLC
Char-Broil - Performance Gas Grill - Black/silver
Average customer rating
4.2
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
75
4 Stars
19
3 Stars
3
2 Stars
7
1 Star
13
82%of customers recommend this product.
(
93 out of
113)
Customer Reviews for Char-Broil - Performance Gas Grill - Black/silver
Posted by: NCgrillguy
from Holly Springs, NC
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I bought this grill to replace my last one, also a Char-Broil. This model has very good cooking grates and like the removal grease drip pan.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: MikeGT
from Venice, FL
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Purchased this for my parents for Christmas and enjoyed putting it together with them (took about 45 min). Instructions were clear and no special tools were needed. Simple to use and has all the features they were looking for in a replacement grill including a thermometer on the top lid which was unexpected.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 31, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Great grill lasted for 5 years. Stainless steel burners rotted away over time
on June 30, 2025
Posted by: Asaf B
Let's see if Char Broil honor their 10 year warranty on the stainless steal burners which rotted away after 5.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
owner
on July 13, 2025
Posted by: Bruce B
these grills are not built to last, too many parts just rust away.
Response from Char-Broil, LLCBy Alex, Customer Care, August 21, 2025
"We’re grateful for your feedback, though we regret that your experience wasn’t what you hoped for. We want to make sure we can improve moving forward. Feel free to contact us at 1-866-239-6777 to discuss your concerns in more detail."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Very good product.
on August 12, 2025
Posted by: Walter B
Enjoy cooking with the grill. Due to a recent move, the igniter(s) are somehow missing.
Written by a customer while visiting Char-Broil, LLC