Customer reviews from Char-Broil, LLC
Char-Broil - Performance Gas Grill - Black/silver
Average customer rating
4.2
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
75
4 Stars
19
3 Stars
3
2 Stars
7
1 Star
13
82%of customers recommend this product.
(
93 out of
113)
Customer Reviews for Char-Broil - Performance Gas Grill - Black/silver
Customer Rating
2
great but..........
on April 1, 2020
Posted by: bobo000
from mn
Gender:Male
Length of ownership:3 months
cooks great but wheels are cheap and cant handle the weight of the grill with or woth out propane tank on grill. very cheap wheel design
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, April 8, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
So So
on April 25, 2020
Posted by: Sportage
from Mentor Ohio
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Brought this grill two years ago worked fine for the first year but this being the second year it wont get very hot . Maybe 200. The flanes are low. Th porpane tank is only 2 years old but barely used and is heavy . I have owned 3 char broil grill n and all have lasted around 8 years and to me that GOOD. But this one is better than the others and having this issue.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Devon, SME, May 25, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Have you tried resetting the regulator?Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Trouble trouble trouble
on May 7, 2020
Posted by: Dicky L
from Grand Rapids
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Looks great and was very excited about all the bells and whistles, but never performed properly. Had to trouble shoot this product several times with complete frustration over and over. Never even tried using after a month of tinkering with it. Sat on the deck collecting dust. Finally took a shot at resolving the issue again only to bypass the gas valve and it worked. So much for all the bells and whistles. I at least have it working like a regular grill as of today. Who knows how it will work tomorrow or the next day.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon, SME, May 25, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Igniter doesn’t work
on May 27, 2020
Posted by: Tltat
from Ohio
Gender:Female
Level of expertise:Intermediate
We bought this new today and the igniter doesn’t work. Checked the connection and tried a different battery. Called and was on hold over 33 minutes and gave up. Sent an email and said might be 10 days...
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 8, 2023
Thank you for your fedback.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Doesn’t really grill
on June 3, 2020
Posted by: Hhottle
Length of ownership:1 month
I’ve owned 3 grills and this one is the worst. I love the style but it seriously does not get hot. Takes forever to cook anything . It’s like a slow cooker grill. I really hope I can return this because I’m super unhappy with it
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, June 17, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
good grill, bad side burner
on July 15, 2020
Posted by: Irritated Grill Dad
from Michigan
Gender:Male
Length of ownership:6 months
I own two of these grills. One grill is in my home and I use it very often. the other is in a rental property. The four burner grill is fine, and would, by itself, generate a four star rating. However, the side burner (ON BOTH GRILLS) is garbage. At first, I thought it might be a bad unit, but it is true for both grills I purchased, so it is a design flaw. The fuel mixture is way too rich and the flame soots. You can tell by the bright orange/yellow color of the flame instead of a nice blue/green flame that is on the inside flame. The side burner completely coats the underside of any frying pan or cast iron skillet with a thick layer of soot and leaves an utter mess to clean up. Sooting flames are also notoriously cold and forget about sauteing onions and mushrooms or searing a steak in it. Don't waste your money, just get the same grill without the side burner.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 7, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Rad65
from Durham nc
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
All in all a great grill. The only issue is it won't get above 500 degrees, so no searing
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 9, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: TimTug
from Millbury, Ohio
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
This replaces my Charbroil that lasted over 22 years. Different, of course, but well made. Assembly was not too difficult or time consuming. Just learning to use it, but it seems like a good value so far.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 31, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC