Customer reviews from Char-Broil, LLC
Char-Broil - Performance Gas Grill - Black/silver
Average customer rating
4.2
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
75
4 Stars
19
3 Stars
3
2 Stars
7
1 Star
13
82%of customers recommend this product.
(
93 out of
113)
Customer Reviews for Char-Broil - Performance Gas Grill - Black/silver
Customer Rating
5
great features-no problems
on June 8, 2018
Posted by: Puddysmom
Gender:Female
Level of expertise:Intermediate
Length of ownership:6 months
it has proven to be the one thing i cook on the most. Excellent!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 29, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Doesn’t last long
on March 24, 2020
Posted by: Frank1999
from Madison, CT
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
We’ve had this grill for two years and the components are beginning to break down. The bottom tray is decomposing and large amounts of ash build up causing grill fires.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 25, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Need help please.
on April 23, 2017
Posted by: Johnpaul25
Gender:Male
Length of ownership:1 week
Can anyone help me. Tell me if this on the picture is regular when your doing bbq? Thanks.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Devon P, SME, April 27, 2017
The front of your grill has carryover tubes that allow the flames to transfer from burner to burner. However, please Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 so that we can better investigate and assist with this.
Written by a customer while visiting Char-Broil, LLC
Posted by: Imcookin2
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Very happy with my new grill but after just a few uses it's starting to look worn and the stainless is starting to discolor. Other than that I am very happy.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 16, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Extremely difficult to assemble
on June 19, 2017
Posted by: wlyle
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Assembly was a nightmare. Took 5 hours and the two side tables still are very loose. Cannot tighten. No written assembly instructions and the drawings are poor. Grill cooks very well but would not recommend because cannot tighten side tables.and assembly very difficult.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 3, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Andy315
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Fantastic grill for the money! I've been using this grill almost every day since I got it. The food coming off this grill tastes great, my friends and family are always impressed! It came with the temperature gauge broken off, but Char-Broil's customer service took great care of me and I used an oven thermometer in the mean time. Some of the metal parts seem flimsy, but the important parts are solid. If you want a great new grill for short money, this is a great option!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, January 25, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Great Grill
on October 29, 2017
Posted by: jansarts
Gender:Female
Length of ownership:1 month
Really like it..Starts right up, cooks fast. The top stays cool enough that I can open it,while cooking. I like that I can leave the second level rack in the grill when I cook. with the cover closed. No other grill I have owned can I do that.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 14, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great Grill for the Price!
on November 2, 2017
Posted by: bChris
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
This Grill is a steal! We purchased this in Spring, and used all summer/fall. It is easy to clean, the heat is regulated well in the Grill, and cooks everything perfectly. This is a great grill and was not too expensive.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, January 19, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC