Customer reviews from Western Digital
WD - My Cloud Pro Series 16TB 2-Bay External Network Storage (NAS) - Black
Average customer rating
3.3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for WD - My Cloud Pro Series 16TB 2-Bay External Network Storage (NAS) - Black
Customer Rating
2
Good drive - horrible support
on February 23, 2022
Posted by: Bob223
My drive failed after 5 years so a good run I guess but sorting the issue was horrifying!
Response from Western DigitalBy SM OLS, March 14, 2022
Hello,
We're sorry to hear about your user experience with the WD My Cloud PR2100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud PR2100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Photos by Jerry
Verified Purchase:Yes
I reallly like the convenience and ease of use. Was mainly looking for a external drive to store my photos that was accessible on my home network. Being able to access via the internet is a bonus without the monthly expense of paying for cloud storage service
Written by a customer while visiting Western Digital
Posted by: D. Wilson
Verified Purchase:Yes
Steps above my previous mycloud device. This unit is flawlessly simple to set up and use. Surprisingly easy to use remotely, which includes an iOS device.
Written by a customer while visiting Western Digital
Customer Rating
1
Can't Set-Up the Second PR2100
on January 13, 2024
Posted by: arcole
I bought a PR2100 12TB two years ago. It works great, so I decided to buy a second PR2100 20TB. Very disappointed and on the verge of returning the device, because I can't get it set-up and working. The mycloud.com/setup link doesn't work since I already have a PR2100.....no other instructions included.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 18, 2024
Hello,
We are sorry for any inconvenience caused to you. If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry for any inconvenience caused to you. If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital