Customer reviews from geappliances.com
GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Average customer rating
4.1
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
95
4 Stars
13
3 Stars
12
2 Stars
7
1 Star
18
74%of customers recommend this product.
(
101 out of
136)
Customer Reviews for GE - 4.9 Cu. Ft. 13-Cycle Front-Loading Washer
Customer Rating
1
⭐☆☆☆☆ Disappointing from Start to Finish
on August 11, 2025
Posted by: RBUnhappy
from San Diego
We purchased the GE® 4.9 DOE cu. ft. Capacity Front Load ENERGY STAR® Washer with Steam expecting reliability, but within just a few months the motherboard failed — conveniently not covered under the “10-year warranty.” Since then, it’s been one problem after another, costing us time, money, and patience. Now we’re at the point where the entire washer needs replacing. It doesn't spin properly and makes a ton of loud nosies even on lighter loads. There are plenty of features but sometimes just getting back to the basics is enough. You can fit plenty of clothes in there but once it becomes too heavy it fills with water and doesn't drain properly.
For the price, this should have lasted years without major repairs. Instead, it’s been a frustrating, expensive headache. I would strongly recommend looking at other brands that stand behind their products and warranties.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 15, 2025
We are sorry to hear of your experience with this washer and the washer motherboard and draining issues. It is not possible to determine the product failure rate or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
