Customer reviews from timex.com
Timex - Expedition Wristwatch - Gray/Black
Average customer rating
4.4
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
21
4 Stars
11
3 Stars
1
2 Stars
1
1 Star
1
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for Timex - Expedition Wristwatch - Gray/Black
Customer Rating
5
Great now and then
on July 28, 2020
Posted by: DeerDan
from New Orleans, La
Gender:Male
Bought this watch over 15 years ago, until the battery died. Replaced it years later and it still works likes a charm incl the compass.
BULLETPROOF!
BULLETPROOF!
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: Chucka
from Sacramento, CA
Gender:Male
Verified Purchase:Yes
Reliable, useful, no frills. It sits on my nightstand as an alarm clock, comes along on runs to help me keep up the pace, lets me know what time it is in a different zone, and alerts me if I am running late for an appointment. It helps me keep all the parts of my hectic life in sync . . .
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
5
Husband received Watch 3 Years ago ..
on July 21, 2020
Posted by: Annale
from ND
Gender:Female
Loves it- wears it every Day. Band broke,Please advise me how to oder a new one> Thank You. Item # T409419J Expedition Indiglow-- I have searched everywhere :(
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service , July 22, 2020
A member of our customer service team has reached out for assistance.
Written by a customer while visiting timex.com
Posted by: AJ Oliver
from Ohio
Gender:Male
Verified Purchase:Yes
watchband appears to be easily replaceable - a good thing. Some of the Timex bands are pricey to replace. Compass on the band does not add much, but seems to work.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: Brian232313
from Mt Pleasant,S.C.
Gender:Male
Verified Purchase:Yes
Good watch nice band ang the light feature in the dark is why I bought this model
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
4
Love Timex reliability/Need better bands
on June 10, 2019
Posted by: Steve58
from Yorktown, VA
Gender:Male
The watch is easy to use and I like the look. The problem is the band. I thought the fabric/plastic composite band of the Expedition would be more durable than the all plastic bands. I've had the watch for about a year and the band is tearing where the fabric is inlaid into the plastic. It's a disappointment that after a year, I have to buy another band. I still like the watch.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: JakesMom
from Chicago, IL, USA
Gender:Male
Verified Purchase:Yes
Husband loved this watch with the easy on/off band and light up display! Almost identical to his old one and was happy to find it!
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
3
Love the watch,after a while the strap falls apart
on October 23, 2018
Posted by: Zach M
from Portland, OR
Gender:Male
So I wear this watch on duty, they last about a year or less before the watch strap starts to fall apart, I might try the nylon strap version when my current one can't stay together anymore. It is like they used the cheapest glue in the world on the strap. The watch itself is very reliable. Of the 4 I've owned, one started to get fog in it from within a few weeks, returned it and the replacement had no issues. Easy to use buttons, waterproof for me down to 40 feet while diving in Hawaii. I'm not especially hard on my equipment so it is a bit frustrating to me. The compass is useless to me and only provided a pressure point so I cut them off immediately.
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service, October 24, 2018
Hello Zach,
Thank you for your time in leaving us your feedback!
We’re glad you’ve had a Timex watch for years! Our team is delighted to hear that you find the watch very reliable, and that you're loving it. That’s definitely what we want our customers to experience, to enjoy using their Timex watch in styles that best suits them, their day or any occasion they’re in.
We’re sorry to hear the straps start falling apart. We would feel the same in your situation, but we will make sure to sort this out. We have alerted our Quality team of this issue and will ensure that they will apply all the necessary actions to prevent this is re-occur.
We appreciate you bringing this to our attention and we thank you for your patience and understanding.
If you need immediate assistance you may contact our Customer Service team who would be happy to assist you with your concern! You can reach them at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday- Friday 4:00 a.m. – 7:00 p.m. EST.
Thank you for your time in leaving us your feedback!
We’re glad you’ve had a Timex watch for years! Our team is delighted to hear that you find the watch very reliable, and that you're loving it. That’s definitely what we want our customers to experience, to enjoy using their Timex watch in styles that best suits them, their day or any occasion they’re in.
We’re sorry to hear the straps start falling apart. We would feel the same in your situation, but we will make sure to sort this out. We have alerted our Quality team of this issue and will ensure that they will apply all the necessary actions to prevent this is re-occur.
We appreciate you bringing this to our attention and we thank you for your patience and understanding.
If you need immediate assistance you may contact our Customer Service team who would be happy to assist you with your concern! You can reach them at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday- Friday 4:00 a.m. – 7:00 p.m. EST.
Written by a customer while visiting timex.com