Customer reviews from timex.com
Timex - Expedition Wristwatch - Silver/Gray
Average customer rating
3.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
5
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
3
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for Timex - Expedition Wristwatch - Silver/Gray
Posted by: Owen
from Philadelphia, PA, United States
Gender:Male
Verified Purchase:Yes
This is a watch I've been looking for. The smaller profile fits better with long sleeve shirts and with wearing gloves.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
Failed x 2 for us
on April 12, 2018
Posted by: awraynor
from 29307
Gender:Male
We purchased this watch for our young Son and the buttons didn't appear to work regardless of which one or how hard you pressed. With the replacement it worked at first, but then failed again. Now the screen is completely blank. I'll be sending it back and search for another brand.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service Team, April 13, 2018
Hello!
Your feedback is valuable to us. Thank you for posting this review. We’re sorry to hear that the watch you have received is not working. We appreciate that you have brought this to our attention. Rest assured this will be investigated. Please let us know if you need any assistance for your watch. You may contact our customer service team by email at custserv@timex.com. Or you can also call us at 1-800-448-4639. We are available Monday – Friday 8:00 a.m. to 6:00 p.m. CST.
Your feedback is valuable to us. Thank you for posting this review. We’re sorry to hear that the watch you have received is not working. We appreciate that you have brought this to our attention. Rest assured this will be investigated. Please let us know if you need any assistance for your watch. You may contact our customer service team by email at custserv@timex.com. Or you can also call us at 1-800-448-4639. We are available Monday – Friday 8:00 a.m. to 6:00 p.m. CST.
Written by a customer while visiting timex.com
Customer Rating
2
Beware of the size
on July 18, 2018
Posted by: nickola
from Cedar Rapids, Iowa
Gender:Male
This is a nice watch but, beware of the size of it. It says unisex but is not. It is for a child. The band barely fit on my wrist at the highest position and my wrist is on the small size. The band is Velcro and picks up every kind of liny, dusty, fuzz, etc... Don't but it if you're looking for a man's watch.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, July 20, 2018
Hi,
We truly apologize that the watch band didn’t fit accordingly to your size and that it did not meet your expectation.
Timex Unisex watches usually would fit wrist sizes between 150-205 mm.
If you find Velcro type of strap uncomfortable to wear we would suggest for you to get an alternate style, maybe a leather band will do.
We would really like to assist you with the appropriate options. Please don't hesistate to get in touch with our Customer Service team via email at custserv@timex.com or you can call us at 1-800-448-4639.
We truly apologize that the watch band didn’t fit accordingly to your size and that it did not meet your expectation.
Timex Unisex watches usually would fit wrist sizes between 150-205 mm.
If you find Velcro type of strap uncomfortable to wear we would suggest for you to get an alternate style, maybe a leather band will do.
We would really like to assist you with the appropriate options. Please don't hesistate to get in touch with our Customer Service team via email at custserv@timex.com or you can call us at 1-800-448-4639.
Written by a customer while visiting timex.com
Customer Rating
5
My Go-To Watch
on December 2, 2018
Posted by: sarcar
from Dallas, TX
Gender:Female
I have worn this watch for many years. As a busy OR nurse I use the chronograph & timer functions, the 3 alarms are my wake-ups & leave the house notification, ease of setting & resetting time or alarms. My band wears out before the watch. I wish there was a replacement band available.
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service, December 3, 2018
Hello Sarcar,
Thank you for sharing your feedback with us!
We are so thankful to hear how useful this watch is to you. We are grateful that the chronograph and the timer functions have been very useful for you and that this has been your go-to watch.
If you are looking for a replacement band, we do have it. You may purchase it directly online. Here is the link: https://www.timex.com/14mm-fabric-fast-wrap-strap/TW7C02600GZ.html
If you need further assistance with your watch, you may contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST.
Thank you for sharing your feedback with us!
We are so thankful to hear how useful this watch is to you. We are grateful that the chronograph and the timer functions have been very useful for you and that this has been your go-to watch.
If you are looking for a replacement band, we do have it. You may purchase it directly online. Here is the link: https://www.timex.com/14mm-fabric-fast-wrap-strap/TW7C02600GZ.html
If you need further assistance with your watch, you may contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST.
Written by a customer while visiting timex.com
Posted by: RogerB
from Portland OR
Gender:Male
Verified Purchase:Yes
I had already owned a Timex Expedition and thought I was just getting another of the same. This one is small. I prefer a flex band and could not use the flex band I had on my old Expedition. I had to buy a new, narrower one.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, February 15, 2019
Hello RogerB,
Thank you for sharing your feedback with us!
We apologize this Expedition watch did not live up to your expectation. We always try to listen to our customers to deliver high standard quality product and your feedback is appreciated.
With our main goal of providing great products and services, we have launched a wide selection of Expedition watches that we recommend you check out. We have Expedition watches with 39 mm case size that also has the chronographs, alarm and timer features just like this watch. We are sure you will find these watches interesting. Here are the links:
https://www.timex.com/expedition-39mm-nylon-strap-watch/T480619J.html
https://www.timex.com/expedition-39mm-nylon-strap-watch/T480429J.html
We would love it if you'd keep your watch, but if you'd choose to return it, we're here to assist and get you your refund.
If you have features in mind that you'd like to have in a watch, we would be glad if you can discuss it with us so we can recommend the perfect watch for you. You may contact a member of our Customer Service Team at 1-800-448-4639 or email us at custserv@timex.com and we'd be more than happy to assist!
Thank you for sharing your feedback with us!
We apologize this Expedition watch did not live up to your expectation. We always try to listen to our customers to deliver high standard quality product and your feedback is appreciated.
With our main goal of providing great products and services, we have launched a wide selection of Expedition watches that we recommend you check out. We have Expedition watches with 39 mm case size that also has the chronographs, alarm and timer features just like this watch. We are sure you will find these watches interesting. Here are the links:
https://www.timex.com/expedition-39mm-nylon-strap-watch/T480619J.html
https://www.timex.com/expedition-39mm-nylon-strap-watch/T480429J.html
We would love it if you'd keep your watch, but if you'd choose to return it, we're here to assist and get you your refund.
If you have features in mind that you'd like to have in a watch, we would be glad if you can discuss it with us so we can recommend the perfect watch for you. You may contact a member of our Customer Service Team at 1-800-448-4639 or email us at custserv@timex.com and we'd be more than happy to assist!
Written by a customer while visiting timex.com
Customer Rating
5
A Watch for Proficiency
on January 13, 2019
Posted by: ryan87
from Fort Worth, TX
Gender:Male
This watch is perfect for the type of person with routine in mind. The green background and black lettering make it an ease for prompt glances and ease of clarity. I personally believe that this makes for a perfect lab partner.
This is my favorite watch and will absolutely buy it again (I'm actually placing an order right now) but I would keep this watch away from the pool. I lost a watch I had for years after one swim. All in all, this watch is fantastic and will really go the mile. Just don't take showers or go swimming with it!
I would recommend this to a friend!
Written by a customer while visiting timex.com
Posted by: Anonymous
Verified Purchase:Yes
Ordered the smaller size watch and did not realize it so I had to return it.
Response from timex.comBy Timex Customer Service, Customer Service , September 17, 2020
Thank you for your review. We are sorry to hear that the size of this watch did not meet your expectations. Check out Timex.com for other watch collections.
Written by a customer while visiting timex.com
Posted by: Jack Mumford
Verified Purchase:Yes
There was no instructions on how to operate the functions of the watch. For example, how to set up the countdown timer which I need as a soccer official. I would like to be contacted by a technical representative to discuss this matter. Please contact my email address.
Response from timex.comBy Timex Customer Service, Customer Service, August 23, 2021
We apologize for the experience you had and appreciate your feedback. A member of our Customer Service team will contact you today to assist you in downloading the manual and setting the watch.
Here's the link to the manual with the instruction on how to set the moon phase: http://assets.timex.com/manual/W-90.pdf.
Here's the link to the manual with the instruction on how to set the moon phase: http://assets.timex.com/manual/W-90.pdf.
Written by a customer while visiting timex.com