We want to help with this issue you're having with the range not always igniting. We have tips about what to check when burners aren't lighting on page 21 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--Kb0AD5XQ--/050a0f534894f91c7a151a6c95ce83a1cc0bb618.pdf. Among other tips, we recommend ensuring there's no food residue on the electrode. This model actually features sealed cooktop burners, a feature we love because it makes containing any spills and cleaning up quick and easy.

We have an article about what to check for an ignition issue as well, available at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17827. If you aren't able to solve the issue with troubleshooting and think service is needed, our Bodewell team is available at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service. We’re confident the range will work without issue once this is solved, and that you’ll be able to prepare all sorts of amazing foods!