Customer reviews from gocontigo.com
Contigo - AUTOSEAL 20.8-Oz. Thermal Cup - Stainless
Average customer rating
4.5
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
146
4 Stars
28
3 Stars
14
2 Stars
8
1 Star
5
90%of customers recommend this product.
(
81 out of
90)
Customer Reviews for Contigo - AUTOSEAL 20.8-Oz. Thermal Cup - Stainless
Customer Rating
5
A leak-proof, easy to clean, cup holder friendly t
on November 3, 2025
Posted by: jadal91_470
I have this mug in a different color engraved with a brand logo on it and it is by far one of my favorite travel mugs. It is fully leak-proof, comes apart easily to clean all of the nooks and crannies, and keeps my drinks hot.
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent overall
on November 3, 2025
Posted by: AndreinaG
One of my favorite products ever. Me and my friends have one each and we use them every time we go out to the lake or pool and keeps our drinks cold and without incidents.
Written by a customer while visiting influenster.com
Customer Rating
5
A must have in your shopping cart!!
on November 8, 2025
Posted by: isagee84_7649
This one is my favorite one!!! I love taking it to work everywhere we go. Keeps my coffee warm and seals it off in case I drop it or spill it. It fits perfect on my work bag. Is also easy to clean. I highly recommended it!!! 1000/1000 a must have for your work etc…
Written by a customer while visiting influenster.com
Customer Rating
4
100% recommended
on November 13, 2025
Posted by: supriyaj5_8394
I really like it. Keeps my coffee or tea hot for my whole shift at night. I have accidentally dropped it multiple times but very strong! Lightweight and easy to carry.
Written by a customer while visiting influenster.com
Customer Rating
2
Lid leaks
on November 15, 2025
Posted by: Anonymous
from Virginia
Gender:Female
I love Contigo mugs, but the lid leaks on this one. I bought it in June of 2025 and now the little leaks when I drink out of it. It seems like the seal has gone bad
Response from gocontigo.comBy Contigo Consumer Care, Contigo, November 28, 2025
Hello Becky!
Thank you for sharing your experience with the West Loop 2.0 Stainless Steel Travel Mug with AUTOSEAL® Lid, 20 oz. We’re glad to hear you enjoy Contigo mugs overall, but we’re truly sorry that this one has begun to leak when you drink from it. We understand how frustrating it is when the seal no longer performs as expected.
Here are a few tips that may help extend the life of the lid seals:
1. Seal care: Regularly remove the lid and rinse the gasket thoroughly to prevent buildup that can compromise the seal.
2. Gentle cleaning: Avoid harsh detergents or very hot water, which can cause silicone to wear down faster.
3. Check alignment: Ensure the AUTOSEAL button and spout are fully closed after each use to maintain proper pressure.
We recognize that these steps may not fully resolve your concern, and we want to assist you further. To explore replacement options under warranty, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Thank you for sharing your experience with the West Loop 2.0 Stainless Steel Travel Mug with AUTOSEAL® Lid, 20 oz. We’re glad to hear you enjoy Contigo mugs overall, but we’re truly sorry that this one has begun to leak when you drink from it. We understand how frustrating it is when the seal no longer performs as expected.
Here are a few tips that may help extend the life of the lid seals:
1. Seal care: Regularly remove the lid and rinse the gasket thoroughly to prevent buildup that can compromise the seal.
2. Gentle cleaning: Avoid harsh detergents or very hot water, which can cause silicone to wear down faster.
3. Check alignment: Ensure the AUTOSEAL button and spout are fully closed after each use to maintain proper pressure.
We recognize that these steps may not fully resolve your concern, and we want to assist you further. To explore replacement options under warranty, we kindly ask that you complete a warranty claim through our website. This will allow our team to review your case and provide the best possible resolution.
Please fill out the warranty claim on our website for further assistance.
https://help.gocontigo.com/s/warranty?language=en_US
Sincerely,
Contigo Consumer Care Team
Written by a customer while visiting gocontigo.com
Customer Rating
5
on November 22, 2025
Posted by: Dianne Anver
Gender:Female
Honestly the best I have ever used. And I have used more than 10 different ones in my time.
I would recommend this to a friend!
Written by a customer while visiting gocontigo.com
Customer Rating
5
Functional, easy grip, easy cleaning no spill. Per
on November 25, 2025
Posted by: teresac410_7406
Very functional easy to clean love the color and size. Easy to grip and no spill. Price is affordable, fits perfect in car drink holder. Have dropped it several times and does not open.
Written by a customer while visiting influenster.com
Customer Rating
4
No leaks, keeps drinks hot for hours, and super ea
on November 29, 2025
Posted by: olgas135_207
I’ve been using this Contigo Autoseal travel mug daily, and I’m genuinely impressed with its performance. First of all, leakage is not an issue at all — the Autoseal lid really works, and I can confidently keep it in my bag without worrying about spills. The usability is great too: it’s comfortable to hold, and the one-hand button makes it easy to drink while driving or walking. When it comes to assembly, the lid is super easy to take apart for cleaning, which I appreciate because there are no hidden areas for coffee buildup. The material feels durable and high-quality, and the color still looks vibrant after lots of use. Also, the portability is perfect — it’s lightweight and fits well in car cup holders. Overall, it keeps my drinks hot for hours and has become my go-to mug every day.
Written by a customer while visiting influenster.com