Customer reviews from timex.com
Timex - IQ+ Move Activity Tracker - Gray
Average customer rating
2.4
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
5
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
10
41%of customers recommend this product.
(
7 out of
17)
Customer Reviews for Timex - IQ+ Move Activity Tracker - Gray
Customer Rating
1
So disappointed
on February 24, 2020
Posted by: CoolAid
from Raleigh NC
Gender:Female
Could not get the watch to sync at all. My husband got frustrated and put it in the drawer for about a year. I wanted it back because its so pretty and wanted to use it. Still wouldn't sync and we were about to throw it away, when I decided to try using the chat feature on timex web site since it was a gift from him and I really want to be able to use it. I have been chatting for over an hour with a technician and no luck on his end. He seems to be really trying Now the minutes are ticking backward!!! He is still trying to help me, but its been over an hour and still no luck.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service , February 25, 2020
Thank you for your review. A member of our Customer Service Team has reached out to you for further assistance.
Written by a customer while visiting timex.com
Customer Rating
1
Very Sad. Does not Sync to App
on December 25, 2019
Posted by: Vunanne
from Ontario, Canada
I was excited to receive a Timex watch since they were always the best! Now I’m just sad that I cannot even sync it to the app. Tried for hours but would not sync. Seems to be a widespread issue. I need a solution please!!
No, I would not recommend this to a friend.
Written by a customer while visiting timex.com
Customer Rating
2
So much potential wasted...
on June 7, 2018
Posted by: Jo_gurt
from Lublin, Poland
Gender:Male
This is very beautiful watch with a great ideas wasted in mediocre product.
Tracking fictionally is good enough. App is not that great - I need to kill it to re-sync, auto sync does not work at all.
Almost all good, until I needed my battery changed. This is where the nightmare starts.
First I tried to do it myself - it's not the first watch I own, should be simple, right? WRONG! The snap-off case was shut solid, I did some minor damage to outer case trying to pry it open.
Ok, the manual suggests to take it to a professional ("skilled" they say, did not know why at this point). Local professional, with circa 25 years of experience in fixing watches... also had hard time opening it and left additional marks on the case.
Done, shut with the watch press, all good, right? WRONG. After a few days the case snapped back open on my wrist... And again and again... The last one was when I was taking shower, so it got foggy and stopped synchronizing. Trying to get it dried right now, we'll see how it goes.
Just to mention, I always pick my watches water resistant as I've got really bad eyesight, so I need to keep my watch on at all times.
First I tried to do it myself - it's not the first watch I own, should be simple, right? WRONG! The snap-off case was shut solid, I did some minor damage to outer case trying to pry it open.
Ok, the manual suggests to take it to a professional ("skilled" they say, did not know why at this point). Local professional, with circa 25 years of experience in fixing watches... also had hard time opening it and left additional marks on the case.
Done, shut with the watch press, all good, right? WRONG. After a few days the case snapped back open on my wrist... And again and again... The last one was when I was taking shower, so it got foggy and stopped synchronizing. Trying to get it dried right now, we'll see how it goes.
Just to mention, I always pick my watches water resistant as I've got really bad eyesight, so I need to keep my watch on at all times.
Also the strap likes to fall off with not that hard accidental pull.
Never had so many problems with a watch...
All too bad, because if it all was good, it would be almost ideal watch...
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service Team, June 8, 2018
Hello!
Thank you for your time in leaving us with your feedback. We’re glad to hear that you love our iQ+ Move watch! It is our goal to provide you, our customers with the quality of product you need.
We have sent you an email for the trouble shooting steps on your watch. Usually, to connect your watch with the phone, you need to press and hold the crown for about 5 seconds until you hear the 3 tone melody and the hands move together. Then the watch phone with begin to sync with the watch, to re-sync the same procedure should apply.
We’re sorry to hear that that you’re having trouble closing the back case of your watch. We don’t usually encourage our customers to change the batteries themselves as closing the back case will need a special tool. This ensures that your watch will be tightly sealed and will still be water resistant.
If you’re having trouble with your watch please feel free to contact our Customer Service team at custserv@timex.co or call us at 1-800-448-4639 for assistance with repairs or replacement of your watch. We are available Monday – Friday 3:00 a.m. to 6:00 p.m. CST We’re looking forward to hearing from you!
Thank you for your time in leaving us with your feedback. We’re glad to hear that you love our iQ+ Move watch! It is our goal to provide you, our customers with the quality of product you need.
We have sent you an email for the trouble shooting steps on your watch. Usually, to connect your watch with the phone, you need to press and hold the crown for about 5 seconds until you hear the 3 tone melody and the hands move together. Then the watch phone with begin to sync with the watch, to re-sync the same procedure should apply.
We’re sorry to hear that that you’re having trouble closing the back case of your watch. We don’t usually encourage our customers to change the batteries themselves as closing the back case will need a special tool. This ensures that your watch will be tightly sealed and will still be water resistant.
If you’re having trouble with your watch please feel free to contact our Customer Service team at custserv@timex.co or call us at 1-800-448-4639 for assistance with repairs or replacement of your watch. We are available Monday – Friday 3:00 a.m. to 6:00 p.m. CST We’re looking forward to hearing from you!
Written by a customer while visiting timex.com
Customer Rating
1
Terrible
on January 26, 2018
Posted by: JKon
from Waterloo, On
Gender:Male
This is a piece of junk. Worked for a while, now the battery has been changed and nothing works. Before battery change it was 2 minutes late; realligning hands does not work as instructions in the app are for a different watch. Ridiculous. I thought Tomex was a reputable company. NO more
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, January 29, 2018
Hi! Thank you for bringing this to our attention. This isn’t the experience we want our customers to have. One of our Technical Team will contact you directly through your email to further assist you on this matter. You may also contact our customer service team by email at custserv@timex.com. Or you can also call us at 1-800-448-4639. We are available Monday to Friday, 9am - 5:30pm EST.
Written by a customer while visiting timex.com
Customer Rating
1
Sync problem
on January 13, 2018
Posted by: Anonymous
from Roma, RM, Italia
Gender:Male
I have an iphone 6s and a timex iq + move but they do not connect. can you update the app? Many users have the same problem so do not write that we will be contacted by customer service but update the app!!!!!!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting timex.com
Customer Rating
1
I like the look of the watch but does not work
on January 10, 2018
Posted by: Rich58
from Louisiana, United States
Gender:Male
The watch hands have to be reset twice a day and the app says that it will email logs to TIMEX and they are rejected. The steps are not accurate. I have been very disappointed in the watch and support.
Response from timex.comBy Timex Customer Service, Customer Service, January 12, 2018
Hi, thank you for this review! We apologize that you are having issue with your watch. We would like to help you on this matter. Our Customer Service rep will send you an email to directly assist you on this matter.
Written by a customer while visiting timex.com
Customer Rating
5
Love it!
on November 18, 2017
Posted by: DAny
from Miramar, FL, United States
Gender:Male
Excellent watch, style, indiglo light, great features, easy to read, step counter and more, no charging needed excellent!
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
Great idea but it doesn't work!
on July 3, 2017
Posted by: Beobewon
from Charlotte NC
Gender:Male
I have an IQ plus watch. Initially I got it to sync only with difficulty. However it was sinking for a while. Now the watch will connect but then fails to sync. Tells me to reboot my watch. Reboot the watch no joy. Reinstall the app. No joy. Does not keep accurate time if not syncd. My wife's is doing the same thing. Very dissatisfied. Seems like no updates.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, July 6, 2017
Hello! Thank you for your review! We are sorry to hear about this experience and we would love to assist you on this issue. For further assistance, you may contact a member of our Wrist Instruments Specialists at 1-800-328-2677 or custserv@timex.com. We will also have someone directly assist you. We look forward to hearing from you. Again, we apologize for this, and we truly appreciate you letting us know.
Written by a customer while visiting timex.com