Customer reviews from timex.com
Timex - IQ+ Move Activity Tracker - Silver
Average customer rating
1.9
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
3
1 Star
8
21%of customers recommend this product.
(
3 out of
14)
Customer Reviews for Timex - IQ+ Move Activity Tracker - Silver
Customer Rating
4
An understated, handsome, functional smart watch
on January 12, 2017
Posted by: Dave O
from Oregon
Gender:Male
This watch is understated, handsome and functional. It's a road warrior's watch. Timex can cram all kinds of technology capabilities into a watch, but do you really need your wrist buzzing every time your cell phone has something new for you to look at? I think not!
Here's what this watch won me over with: (1) Accurate date and time, regardless of your travels through time zones and international date line. (2) Understated elegance that's nice to look at, (3) Indiglo back light, and (4) basic activity tracker.
To be honest, the other watch features that are controlled by the cell phone (alarm, timer) might as well stay there. They're not needed on my wrist.
There are three things that are disappointing:
1. The timex app constantly crashes. Nothing else on my phone does that. The second sync attempt is usually successful.
2. The second hand is perpetually stuck between notches. It's not a big deal when displaying seconds, but that's how this watch displays the date! I checked with customer service - you cannot fine tune the second hand. See attached photo.
3. Synchronizing the watch with the phone requires you to initiate the process on both your phone and your watch at the same time. It would be great to land in San Francisco, press on the watch's button to sync, and get the right time a few seconds later.
1. The timex app constantly crashes. Nothing else on my phone does that. The second sync attempt is usually successful.
2. The second hand is perpetually stuck between notches. It's not a big deal when displaying seconds, but that's how this watch displays the date! I checked with customer service - you cannot fine tune the second hand. See attached photo.
3. Synchronizing the watch with the phone requires you to initiate the process on both your phone and your watch at the same time. It would be great to land in San Francisco, press on the watch's button to sync, and get the right time a few seconds later.
On the up side, all these issues can be fixed in a future software release. I'm very hopeful that's the case, because I really like this watch!
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
Nice watch but not really
on November 7, 2017
Posted by: ice9js
from Poland
Gender:Male
I got this watch because of it looks and the hope that it’d become a more capable fitness tracker as software updates roll out.
I’m satisfied wirh the former. The watch is nicely made and well... works.
The issue I have lies with the software. I was unable to get the watch to sync to the app on my iPhone 7. I tried following every possible steps I could find, no luck. I’ve been trying to get it to work for the whole past week.
The issue I have lies with the software. I was unable to get the watch to sync to the app on my iPhone 7. I tried following every possible steps I could find, no luck. I’ve been trying to get it to work for the whole past week.
It is perhaps the best looking hybrid smartwatch out there, but I just can’t justify this purchase if none of the ‘smart’ stuff works. If you need just a regular watch, just get an analog one.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, November 9, 2017
Hello, thank you for your review and for bringing this to our attention! We'd like to closely work with you in having this issue resolved. We will have someone from our Technical Team email you directly for assistance. You may also contact a member of our Customer Service Team at 1-800-448-4639 or custserv@timex.com, and we will be more than happy to assist you. We value your feedback, and your satisfaction is our top priority. We look foward to assisting you on this matter.
Written by a customer while visiting timex.com
Customer Rating
5
Great combo of watch style and a fitness tracker
on April 6, 2017
Posted by: Sellan
from san diego
Gender:Male
Best part of this watch is it's styling and ability to wear it everywhere. I hate those plastic fit tracker that look tacky. App works well and I get to see all my activity hisio
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
1
Timex doesn't get it
on November 17, 2018
Posted by: runclimbswim99
from Chicago, IL
Gender:Male
For a brand so iconic with sports decades ago, Timex has been left back in the 1980s with their tech. This is far too expense for what it does not do.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, November 19, 2018
Hello runclimswim99,
Thank you for sharing your feedback with us.
We are sorry to hear that our iQ + Move watch failed to meet your expectations. We take pride in the fact that this watch is part of our Smart watch Collection with cool and reliable features such as sleep and basic activity tracker, phone synchronization for day, date, and alarm, and countdown timer. Nevertheless, we do understand that each customer has varied preferences when it comes to the style, size, and function of the watch they wear, and we are grateful that you took the time to send us suggestions and give us feedback. We will make sure to pass on your comments to our Design and Development Team.
In the meantime, you might want to check out our other high tech watches such as our Ironman GPS Collection. These watches have the reliable quality of our classic Ironman watches and the technology advanced enough to be in competition with other smart watches in the market.
We want you to know that we acknowledge that there are areas that need improvement, and we are grateful that you took the time to let us know as we consider all feedback valuable for continuous improvement. We do hope you'll give us another chance as we would love to win your trust and support back.
If you have further questions, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Thank you for sharing your feedback with us.
We are sorry to hear that our iQ + Move watch failed to meet your expectations. We take pride in the fact that this watch is part of our Smart watch Collection with cool and reliable features such as sleep and basic activity tracker, phone synchronization for day, date, and alarm, and countdown timer. Nevertheless, we do understand that each customer has varied preferences when it comes to the style, size, and function of the watch they wear, and we are grateful that you took the time to send us suggestions and give us feedback. We will make sure to pass on your comments to our Design and Development Team.
In the meantime, you might want to check out our other high tech watches such as our Ironman GPS Collection. These watches have the reliable quality of our classic Ironman watches and the technology advanced enough to be in competition with other smart watches in the market.
We want you to know that we acknowledge that there are areas that need improvement, and we are grateful that you took the time to let us know as we consider all feedback valuable for continuous improvement. We do hope you'll give us another chance as we would love to win your trust and support back.
If you have further questions, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Written by a customer while visiting timex.com
Customer Rating
1
too bad i can't choose a no star review
on July 18, 2019
Posted by: vince j
from seattle
Gender:Male
At first, I fell in love with this watch. After a few months, I can't get it to sync. Now, its mid-price hand adjusted watch w/fake digital features that I cannot use.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, July 20, 2019
Hello Vince,
Thank you for taking the time in giving your feedback.
We are sorry to hear about your watch, that it's no longer syncing within just a few months of using.
We would like to help you in getting your watch work again, we can do a troubleshooting step to fix the issue on your watch.
For further assistance, you may contact our Customer Service team at 800-448-4639 or email us at custserv@timex.com. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Thank you for taking the time in giving your feedback.
We are sorry to hear about your watch, that it's no longer syncing within just a few months of using.
We would like to help you in getting your watch work again, we can do a troubleshooting step to fix the issue on your watch.
For further assistance, you may contact our Customer Service team at 800-448-4639 or email us at custserv@timex.com. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Written by a customer while visiting timex.com
Customer Rating
1
Activity Tracker App does not work
on February 10, 2017
Posted by: kolk22
from Chicago
Gender:Female
I bought this watch for my boyfriend as a Christmas gift. The App that is needed to track activity does not work on his android phone. If you want an activity tracker do not purchase. The product does not work as expected and was a big disappointment.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, February 14, 2017
Hello, we're so sorry to hear you had problems with the watch. We appreciate you bringing this to our attention, and we will forward this to our product team. Please contact us at 1-800-328-2677 or custserv@timex.com, and we would be happy to trouble shoot this issue with you. We hope to hear from you.
Written by a customer while visiting timex.com
Customer Rating
2
Great watch but doesnt export data?
on July 26, 2017
Posted by: Will
from Tennessee, United States
Gender:Male
Of all the fitness trackers that don't look like fitness trackers this one may be my favorite. It keeps time very well, unlike many of the others. Sleep and pedometer are just fine and have some expected variance. The app isnt half bad either and does whats expected. All in all I think this is a great watch EXCEPT....
It DOES NOT CONNECT to apple health or any other health programs. Was not expecting this as almost every other watch of its kind does. Really thats the one thing Timex could do to take this from a two star product to a 5 star product over night. Why have the tracking data when you cant view it along side your other data, or combine with other health and fitness data?
Thats a major flaw and seeing as this isnt Timex's first attempt at a watch like this, it's really inexcusable that its not included.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, July 27, 2017
Hello, thank you for your review. We appreciate your feedback as we strive to deliver the best possible product and service to our valuable customers. If you have any further issues with your iQ+ Move watch, please contact a member of our Wrist Instruments Specialists at 1-800-328-2677 or custserv@timex.com and we will address your concerns ASAP.
Written by a customer while visiting timex.com
Customer Rating
1
Flaky
on June 7, 2017
Posted by: Sellan
from Atlanta, GA, United States
The communication between the app and watch doesn't seem to work correctly. Timex doesn't seem to fully understand how to employ Bluetooth technology.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, June 9, 2017
Hello! Thank you for your review! We have heard your concerns and appreciate that you brought this to our attention. Kindly contact a member of our Wrist Instruments Specialists at 1-800-328-2677 or custserv@timex.com for assistance and support. We appreciate your feedback as we strive to deliver the best possible product and service to our valuable customers.
Written by a customer while visiting timex.com