Customer reviews from timex.com
Timex - IQ+ Move Activity Tracker - Silver
Average customer rating
1.9
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
3
1 Star
8
21%of customers recommend this product.
(
3 out of
14)
Customer Reviews for Timex - IQ+ Move Activity Tracker - Silver
Customer Rating
1
Watch doesn't synch
on April 6, 2021
Posted by: Gerardo33
from Mexicali, BC
Gender:Male
The watch doesn't synch with the app at the initial setup, when I use my iphone it stops at 17% and I tried with an android phone and it stops around 80%, I tried several times but all times fail the same way
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, April 9, 2021
Each Timex is made to the highest standards. A member of our Customer Service team has reached out to you for further assistance.
Written by a customer while visiting timex.com
Customer Rating
2
Batería Baja
on January 6, 2021
Posted by: Move
Gender:Male
Mala experiencia, con una semana de comprado dio error de batería baja, lo compré en Estados Unidos pero vivo fuera de ese país y es imposible enviar para repararlo, la tienda autorizada en Costa Rica indican que no trabajan ese modelo.
No, I would not recommend this to a friend.
Written by a customer while visiting timex.com
Customer Rating
1
too bad i can't choose a no star review
on July 18, 2019
Posted by: vince j
from seattle
Gender:Male
At first, I fell in love with this watch. After a few months, I can't get it to sync. Now, its mid-price hand adjusted watch w/fake digital features that I cannot use.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, July 20, 2019
Hello Vince,
Thank you for taking the time in giving your feedback.
We are sorry to hear about your watch, that it's no longer syncing within just a few months of using.
We would like to help you in getting your watch work again, we can do a troubleshooting step to fix the issue on your watch.
For further assistance, you may contact our Customer Service team at 800-448-4639 or email us at custserv@timex.com. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Thank you for taking the time in giving your feedback.
We are sorry to hear about your watch, that it's no longer syncing within just a few months of using.
We would like to help you in getting your watch work again, we can do a troubleshooting step to fix the issue on your watch.
For further assistance, you may contact our Customer Service team at 800-448-4639 or email us at custserv@timex.com. Here are our hours of operation:
Mon - Fri: 24 hours
Sat & Sun: 8:00AM to 5:30PM EST
Written by a customer while visiting timex.com
Customer Rating
1
Timex doesn't get it
on November 17, 2018
Posted by: runclimbswim99
from Chicago, IL
Gender:Male
For a brand so iconic with sports decades ago, Timex has been left back in the 1980s with their tech. This is far too expense for what it does not do.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, November 19, 2018
Hello runclimswim99,
Thank you for sharing your feedback with us.
We are sorry to hear that our iQ + Move watch failed to meet your expectations. We take pride in the fact that this watch is part of our Smart watch Collection with cool and reliable features such as sleep and basic activity tracker, phone synchronization for day, date, and alarm, and countdown timer. Nevertheless, we do understand that each customer has varied preferences when it comes to the style, size, and function of the watch they wear, and we are grateful that you took the time to send us suggestions and give us feedback. We will make sure to pass on your comments to our Design and Development Team.
In the meantime, you might want to check out our other high tech watches such as our Ironman GPS Collection. These watches have the reliable quality of our classic Ironman watches and the technology advanced enough to be in competition with other smart watches in the market.
We want you to know that we acknowledge that there are areas that need improvement, and we are grateful that you took the time to let us know as we consider all feedback valuable for continuous improvement. We do hope you'll give us another chance as we would love to win your trust and support back.
If you have further questions, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Thank you for sharing your feedback with us.
We are sorry to hear that our iQ + Move watch failed to meet your expectations. We take pride in the fact that this watch is part of our Smart watch Collection with cool and reliable features such as sleep and basic activity tracker, phone synchronization for day, date, and alarm, and countdown timer. Nevertheless, we do understand that each customer has varied preferences when it comes to the style, size, and function of the watch they wear, and we are grateful that you took the time to send us suggestions and give us feedback. We will make sure to pass on your comments to our Design and Development Team.
In the meantime, you might want to check out our other high tech watches such as our Ironman GPS Collection. These watches have the reliable quality of our classic Ironman watches and the technology advanced enough to be in competition with other smart watches in the market.
We want you to know that we acknowledge that there are areas that need improvement, and we are grateful that you took the time to let us know as we consider all feedback valuable for continuous improvement. We do hope you'll give us another chance as we would love to win your trust and support back.
If you have further questions, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Written by a customer while visiting timex.com
Customer Rating
1
Useless without the app
on September 4, 2018
Posted by: Magneticdynamo
Gender:Female
I bought this because I wanted a watch with a face and an alarm. Unfortunately, the alarm doesn't work without the app, and the app does not work with my iPhone. You can't even set the alarm without the app. The only good news is that I can return this.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, September 5, 2018
Hello,
Thank you for your review!
We are truly sorry to hear that you are having issues activating the alarm of your watch and syncing this with the Timex Connected App.
We deeply regret that you feel the need to return it, as we are confident that we will be able to assist you and resolve this issue.
The syncing process is very sensitive. A lot of times if battery on the watch is draining it will greatly affect the performance during syncing. It is recommended that when doing the syncing, make sure no nearby device with Bluetooth feature will interfere the process.
We would be grateful if you can work with us and let us resolve this.
A member of our team has emailed you directly with the step-by-step instructions on how to sync your watch with the Timex Connected App.
You may also contact our Team of Specialists at 800-328-2677 for faster resolution, or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, for further assistance.
We look forward to hearing from you!
Thank you for your review!
We are truly sorry to hear that you are having issues activating the alarm of your watch and syncing this with the Timex Connected App.
We deeply regret that you feel the need to return it, as we are confident that we will be able to assist you and resolve this issue.
The syncing process is very sensitive. A lot of times if battery on the watch is draining it will greatly affect the performance during syncing. It is recommended that when doing the syncing, make sure no nearby device with Bluetooth feature will interfere the process.
We would be grateful if you can work with us and let us resolve this.
A member of our team has emailed you directly with the step-by-step instructions on how to sync your watch with the Timex Connected App.
You may also contact our Team of Specialists at 800-328-2677 for faster resolution, or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, for further assistance.
We look forward to hearing from you!
Written by a customer while visiting timex.com
Posted by: AndyNickname
from Oakland, CA
Gender:Male
Verified Purchase:Yes
This watch looks good. I can't say it functions well though. Sometimes the step count is more than what my Google Fit app says. Sometimes way less (thousands). The watch says they're connected. I don't know. I've adjusted the "sensor sensitivity" to "high" but this doesn't seem to make a difference. Not sure which one is correct because I'm not quite sure how it reads my steps. Also, the hands never really align properly, no matter what.. None of them. The watch does look good though. I didn't really want to write a review, but Timex asked me to write a review, even after my negative rating I gave after they requested me to rate my purchase through another email. The watch looks like it did in the pictures. I just wish the tracking was consistent or at least understandable.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service Team, June 18, 2018
Hi Andrew!
Thank you for your time in creating your review. The steps is counted by the strides of your hands. You also have the option to manually adjust the hands of your watch to properly align them using the Timex connected app on your phone in the process of syncing your watch. You will received a prompt to manually do it if the hands are not aligned.
If you need help or more information about your iQ+ Move watch please don’t hesitate to contact our Customer Service team thru email at custserv@timex.com or call us at 1-808-448-4639 and we would be happy to assist you! We are available Monday – Friday 8:00 a.m. to 6:00 p.m. CST
Thank you for your time in creating your review. The steps is counted by the strides of your hands. You also have the option to manually adjust the hands of your watch to properly align them using the Timex connected app on your phone in the process of syncing your watch. You will received a prompt to manually do it if the hands are not aligned.
If you need help or more information about your iQ+ Move watch please don’t hesitate to contact our Customer Service team thru email at custserv@timex.com or call us at 1-808-448-4639 and we would be happy to assist you! We are available Monday – Friday 8:00 a.m. to 6:00 p.m. CST
Written by a customer while visiting timex.com
Customer Rating
3
Watch is good until post-battery change.
on March 2, 2018
Posted by: Kincaid
from Hutchinson, Kansas
Gender:Male
I realy enjoyed using this watch. It was very helpful with tracking my activity goals and keeping me looking even better. But as is normal with almost any watch, the battery was in need of a replacement. I went to a jeweler and had it replaced. After that was when I noticed the Bluetooth functions had ceased, it no longer kept time, and there was no longer any sound along with the watch. I had gone through the manual and checked if there could be anything wrong with my phone. There was not and I haven't been able to use the Bluetooth since.
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service, March 5, 2018
Hello! We appreciate your review. We are sorry to hear about the bluetooth functions of your watch. We are taking this issue seriously and want this resolved the soonest. We will have our Technical Team contact you directly through your email. Or you can also call us at 1-800-448-4639. We are available Monday – Friday 8:00 a.m. to 6:00 p.m. CST.
Written by a customer while visiting timex.com
Customer Rating
1
Very dissapointed
on November 16, 2017
Posted by: Ausra
from Bath, United Kingdom
Gender:Female
This watch Timex Iq+ move was guven me as my birthday present. Loved the design of it. The watch itself works fine. But I could not pair it with my iphone 7. Had nothing else just trouble. Sent the first watch back. Got the replacment today. Thought it will work now. But... No! There seems to be something else. Very disapointed. Would not recomend it. Unfortunatelly will have to send it back and as for money to be return.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, November 19, 2017
Hello! Thank you for your review! We are truly sorry that the watch has not been functioning well. We sincerely apologize for this experience as this is not what we intend. We would like to directly reach out to you for assistance on this matter. A member of our team has sent you an email, and we would be glad to get a response from you so we may assist you in resolving this matter. You may also contact a member of our Customer Service Team at 1-800-448-4639 or custserv@timex.com, and we will be more than happy to assist you. Again, we thank you for bringing this to our attention, as we strive to deliver the best possible product and services to you, our valuable customers.
Written by a customer while visiting timex.com