Customer reviews from Western Digital
WD - Blue 320GB Internal SATA Hard Drive
Average customer rating
2.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
3
Customer Reviews for WD - Blue 320GB Internal SATA Hard Drive
Customer Rating
1
Very slow
on November 22, 2022
Posted by: superkid2022
After 6 months of use, the drive has become increasingly slow and the issue continues to get worse, I purchased this drive because it was cheap and affordable. The drive is now almost 2 years old and is likely to fail soon so I will be RMAing it before the warranty is up on it in exchange for a WD Black.
Response from Western DigitalBy SM OLS, November 22, 2022
Hello,
We're sorry to hear your user experience with the WD Blue Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Blue Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
Not happy at all!
on September 5, 2022
Posted by: mdhathm
I have this drive in my laptop and it lasted just over a year! When you buy these or purchase a computer with it already inside you expect it to last more than the warranty period!
Response from Western DigitalBy SM OLS, September 8, 2022
Hello,
We're sorry to hear about your user experience with WD Blue Internal Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Blue Internal Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Shawn
Verified Purchase:Yes
Very slow drive. It could not keep up with modern tasks from a basic user.
Response from Western DigitalBy SM OLS Team, July 9, 2021
Hi Shawn,
We're sorry to hear about your user experience with the WD Blue Hard Disk Drive and appreciate your time in providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by referring to the WD support page.
"How to check an internal drive for defects, problems, corruption, or a power issue":
Search for knowledge base article: 15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
If the test is ambiguous, you can create an RMA with Western Digital to replace the drive, if it is under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to get the chance to work with you directly to help discover the root of your hard drive’s abnormal behavior. You can contact us by phone with reference to the Amazon review.
Need Help? Please see our "Contact Us" page for information
We're sorry to hear about your user experience with the WD Blue Hard Disk Drive and appreciate your time in providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by referring to the WD support page.
"How to check an internal drive for defects, problems, corruption, or a power issue":
Search for knowledge base article: 15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
If the test is ambiguous, you can create an RMA with Western Digital to replace the drive, if it is under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to get the chance to work with you directly to help discover the root of your hard drive’s abnormal behavior. You can contact us by phone with reference to the Amazon review.
Need Help? Please see our "Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
1
Formatting Capacity
on September 6, 2021
Posted by: Tempsman
Drive is only formatting to 15 GB instead of the 500 GB. A little disappointing for a WD product not delivering its stated capacity. please contact me if there is any software support to resolve this to get full capacity on windows 7 Enterprise.
Response from Western DigitalBy SM OLS Team, October 12, 2021
Hello,
We're sorry to hear about your user experience with the WD Blue and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Blue and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Ron S.
Verified Purchase:Yes
Drive was easy to install and worked with no issues at all.
Written by a customer while visiting Western Digital
Customer Rating
4
hdd in caddy not work
on January 14, 2022
Posted by: Bazsi84
Hello
I have a lenovo ideapad 110 15isk with wd5000lpcx hdd. I upgrade it with 250 gb ssd. I wanted to use hdd the 2nd drive in a caddy instead of odd. The bios detects it, but not in the windows. 2 piece hdd from another manufacturer (1.5 TB SATA3 and 250 GB SATA2) works properly. Why not works it in the wd5000lpcx caddy? What is the reason?
Written by a customer while visiting Western Digital
Customer Rating
3
yaser
on March 17, 2022
Posted by: yaser
Hello.
I bought a Western Blue hard drive that sounds like a dripping water when it sounds like it 's broken or not.
I bought a Western Blue hard drive that sounds like a dripping water when it sounds like it 's broken or not.
Response from Western DigitalBy SM OLS, March 18, 2022
Hello,
We're sorry to hear your user experience with the WD Blue Hard disk drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
"Why is my hard disk drive making noise"
https://support-en.wd.com/app/answers/detail/a_id/16588/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Blue Hard disk drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
"Why is my hard disk drive making noise"
https://support-en.wd.com/app/answers/detail/a_id/16588/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital