Customer reviews from Western Digital
WD - Red Pro 2TB Internal SATA NAS Hard Drive for Desktops
Average customer rating
3.5
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
8
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
5
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for WD - Red Pro 2TB Internal SATA NAS Hard Drive for Desktops
Customer Rating
4
NAS 18TB Red Pro - Packaged in a 10x8x4 box loose
on May 29, 2025
Posted by: AnImation
WD has always been my favorite HDD, I have not had one fail yet "Knock on Wood" My Black drives are still working great I have 10 of them in 3 different gaming PC going back to 2014. started my Nas in 2018 bought 4 18tb Red pro, then 2 more in 2022, now I bought 2 more red pros - this is the 1st time the drives did not come in the normal packaging, they where loose in a big box - unbelievable, Now I'll be worried about those 2 drives failing in RAID. I thought buying start from the company I wouldn't have to worry about getting refurb drive on a new purchase .. it sadens me that i have to have this extra worry :( :)
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
not suitable for NAS despite the name
on May 8, 2024
Posted by: jrt63..
I have 15 of the 16TB and 15 of the 18TB drives in NAS units (the 16TB are about 1 year older). I have now had three 16TB and one 18TB fail.
It leads me to ask:
Are these really not rated for use in NAS despite the name?
Have there been manufacturing issues?
Does WD have a more appropriate drive?
Is there an upgrade pathway to the more appropriate drive?
It leads me to ask:
Are these really not rated for use in NAS despite the name?
Have there been manufacturing issues?
Does WD have a more appropriate drive?
Is there an upgrade pathway to the more appropriate drive?
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 9, 2024
Hello,
We're sorry to hear your user experience with the WD Red Pro Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
We're sorry to hear your user experience with the WD Red Pro Hard Drives and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
Written by a customer while visiting Western Digital
Customer Rating
1
DEAD ON arrival the reviews are true
on December 6, 2022
Posted by: WD QC going down fast
DEAD ON arrival partition IO error, drivers are up to date and cmd as well as device manager couldn't format. 16TB HDD was exited now am just disappointed nothing works to partition.
Response from Western DigitalBy SM OLS, December 13, 2022
Hello,
We're sorry to hear your user experience with the WD Red Pro NAS Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Pro NAS Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Failed after 3 months
on April 4, 2023
Posted by: Donko
I bought 2 drives and one failed just after 3 months of light use.
Response from Western DigitalBy SM OLS, April 6, 2023
Hello,
We're sorry to hear about your user experience with WD Red Pro Hard Drive and appreciate your time for providing the review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro Hard Drive and appreciate your time for providing the review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
WORST PRODUCT
on November 26, 2021
Posted by: Rahil gupta
Please don't buy any of WD product. within a year , your product will get automatically corrupted and after replacement they provide defected hardrives or product. DO NOT BUY
Response from Western DigitalBy SM OLS Team, December 1, 2021
Hello,
We're sorry to hear about your user experience with the WD Red Pro NAS and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Red Pro NAS and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Honest Company...
on November 30, 2022
Posted by: ScottH17
I have used Western Digital all my computer life, I am blessed to not have experienced other companies problem making! I hear from friends, relatives and common conversation what it is like with these drive manufacturers. I tell you the truth you cannot do better than Western Digital thy quality is there in everything they make or your money back. If you are aloof then you can follow directions and figure out what does ail thy drive usually some unknown factor in your build is straining thy drive beyond tolerance if they fail however they are honest, you can get a refund, replacement or tech support.
Written by a customer while visiting Western Digital
Customer Rating
5
sata 2.5"/3.5" to model no.XC-468
on January 25, 2023
Posted by: yapyap
usb model no .XC-4689 sata.2.5"/3.5" :usb 6TB link to network wieless modem 5G
Written by a customer while visiting Western Digital
Customer Rating
5
WD RED 8TB NAS
on April 20, 2023
Posted by: Nimble
Drive will not be recognized as ACHI it is documented on the packaging I believe.
Set your SATA PCH in bios to IDE.
Set your SATA PCH in bios to IDE.
Written by a customer while visiting Western Digital