Customer reviews from Western Digital
WD - Gold Datacenter 4TB Internal SATA NAS Hard Drive for Desktops
Average customer rating
3.7
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
7
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
3
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for WD - Gold Datacenter 4TB Internal SATA NAS Hard Drive for Desktops
Customer Rating
1
New hard drive crashed replacement slow to arrive.
on June 9, 2021
Posted by: Anonymous
Verified Purchase:Yes
The first hard drive you sent me lasted about a month and crashed. It took several weeks to get a replacement
Response from Western DigitalBy SM OLS Team, July 7, 2021
Hi CharlesHanor,
We're sorry to hear about your user experience with the WD 4TB Gold Enterprise-Class SATA HDD and appreciate your time for providing this review. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period.
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone with reference to your RMA and this review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your user experience with the WD 4TB Gold Enterprise-Class SATA HDD and appreciate your time for providing this review. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period.
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone with reference to your RMA and this review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
1
BAD
on September 14, 2024
Posted by: Paja
Crash after 11 months. Used in not so hard enviroment. Too mani vibrations in work
Response from Western DigitalBy SM OLS, September 16, 2024
Hello,
We are sorry for the inconvenience caused to you. Please accept my sincere apologies for the experience that you had to go through. This is not the service we ever want for our customers.
Please get in touch with our technical support team directly on the issue. You can open a support ticket in brief query at (https://support-en.wd.com/app/askweb) the customer support team get back to you in a earliest possible time. We will be happy to assist you.
We are sorry for the inconvenience caused to you. Please accept my sincere apologies for the experience that you had to go through. This is not the service we ever want for our customers.
Please get in touch with our technical support team directly on the issue. You can open a support ticket in brief query at (https://support-en.wd.com/app/askweb) the customer support team get back to you in a earliest possible time. We will be happy to assist you.
Written by a customer while visiting Western Digital
Posted by: freesky
Verified Purchase:Yes
WD Gold is one of the best hard drives out there. But, It seems to make a little rattle from time to time and I don't see a 256MB cache feel. Great drive though.
Written by a customer while visiting Western Digital
Posted by: kw999
Verified Purchase:Yes
Bought the top of the WD line, but the drive came dead. Had to return.
Response from Western DigitalBy SM OLS Team, October 6, 2021
Hello,
We're sorry to hear about your user experience with the WD 4TB Gold Enterprise Class SATA HDD - and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD 4TB Gold Enterprise Class SATA HDD - and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: WD Patriot
Verified Purchase:Yes
WD is the gold standard for hard drives. I have used the Black Edition for over 20 years. For my latest build I decided to install n SSD fro the OS and program files. I would use the WD Gold for data. I am very happy with my WD choices. The Gold 4 TB responds well. Based on my experience, I expect this drive to function well beyond its 5 year warranty. I have never had a WD drive to fail, but usually replace them by year 8. Five Gold stars for the WD 4 TB Gold Edition.
Written by a customer while visiting Western Digital
Posted by: john d c
Verified Purchase:Yes
These HDDs are highly recommended and I have had great luck with WD drives in the past. They are set up in a raid 1+0 and are used as daily back-ups of work data on a TB3 external enclosure. Throughput is good and they continually pass all diagnostics. The reason for 3 of 5 stars is that at least one of the drives and likely 2 are very noisy. They rattle, clank and gurgle when accessed (not the head crashing type of noise). Because of that I may be replacing them. The shopping exp was good, delivery was fast, packaging was excellent, performance as stated is good.
Response from Western DigitalBy SM OLS Team, July 15, 2021
Hi john d c,
Thank you for showing your interest in the WD Gold Enterprise-Class SATA HDD and we appreciate your time for sharing your valuable feedback with us.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the computer then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The Best practice is to run the extended test on the drive using Data Lifeguard Diagnostics for Windows or First Aid using Disk Utility on a Mac computer. Please refer to the links mentioned below and follow the instructions to perform an extended test using Data Lifeguard Diagnostics or First Aid using Disk Utility on Mac.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
"How to test a drive for defects or problems on a Mac":
Search for knowledge base article: 14800
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the link mentioned below.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone or email to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Thank you for showing your interest in the WD Gold Enterprise-Class SATA HDD and we appreciate your time for sharing your valuable feedback with us.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the computer then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The Best practice is to run the extended test on the drive using Data Lifeguard Diagnostics for Windows or First Aid using Disk Utility on a Mac computer. Please refer to the links mentioned below and follow the instructions to perform an extended test using Data Lifeguard Diagnostics or First Aid using Disk Utility on Mac.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
"How to test a drive for defects or problems on a Mac":
Search for knowledge base article: 14800
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the link mentioned below.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone or email to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: HexadecimalOG
Verified Purchase:Yes
Purchased a new Omen desktop screaming machine. This was exactly what the doctor ordered. I have a WD disk drive (external) that I've owned for over 10 years. It's case was broken in a move, but it is still humming along. Love WD. Thanks again for a great product. All my SSD drives are WD, also. Nothing compares. I was IT in my past career, and I always loved your hard drives.
Written by a customer while visiting Western Digital
Customer Rating
3
Not enough space
on March 20, 2024
Posted by: Fjdnso
Was not enough space to hold call of duty cold War and mw3 at the Same time
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 22, 2024
Hello,
We are sorry for any inconvenience caused to you. Please be informed that the WD Gold specifically designed for use in enterprise-grade storage systems and data centers, WD Gold HDDs are broadly compatible with major enterprise operating systems.
You can store the games up to the drive capacity or you can purchase the drive of higher capacity. We recommend our customers to check WD_Black drives specially built for gaming purpose. For more information please refer to the link: https://www.westerndigital.com/en-in/brand/wd-black
You may also get in touch with our support team directly for any technical assistance, please visit (www.westerndigital.com/support)
We are sorry for any inconvenience caused to you. Please be informed that the WD Gold specifically designed for use in enterprise-grade storage systems and data centers, WD Gold HDDs are broadly compatible with major enterprise operating systems.
You can store the games up to the drive capacity or you can purchase the drive of higher capacity. We recommend our customers to check WD_Black drives specially built for gaming purpose. For more information please refer to the link: https://www.westerndigital.com/en-in/brand/wd-black
You may also get in touch with our support team directly for any technical assistance, please visit (www.westerndigital.com/support)
Written by a customer while visiting Western Digital