Customer reviews from otterbox.com
OtterBox - Defender Realtree Camo Series Case for Apple iPhone 7 - MAX 5 Blaze
Average customer rating
4.4
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
123
4 Stars
20
3 Stars
8
2 Stars
11
1 Star
8
88%of customers recommend this product.
(
144 out of
163)
Customer Reviews for OtterBox - Defender Realtree Camo Series Case for Apple iPhone 7 - MAX 5 Blaze
Posted by: Steven87
Verified Purchase:Yes
I just wanted to let everyone know, that this is a nice looking case, however the back picture on the back of the case peels off. Whomever put the picture on the case, didn't put it on right because it peels off. When I place the phone in my pants and take it out, the picture peels up because the picture wasn't formatted right.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 26, 2016
Hi Steven,
We’re sorry that the Realtree design peeled on this Defender case. This is very unusual but we are glad to see that we already have a warranty replacement in the works. As soon as your new case leaves our warehouse you will receive an email with tracking information. Of course, if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We’re sorry that the Realtree design peeled on this Defender case. This is very unusual but we are glad to see that we already have a warranty replacement in the works. As soon as your new case leaves our warehouse you will receive an email with tracking information. Of course, if you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brandon1
Verified Purchase:Yes
I had a realtree case for my iPhone 5 and on the back it has a circular hole that allows to show the apple on the back of the phone. I loved this case. So I upgraded to the iPhone 7 and ordered a new case and was excited to get it except when I opened the package and saw that otterbox has removed the circular hole and it now does not show the apple. That was a big change that made me return the case for a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 11, 2016
Hi Brandon,
We are sorry that not having the Apple window on the back of this Realtree Defender was a deal breaker for you. We will be sure to pass your feedback on to our design team for future consideration. We truly hope that this one disappointing experience does not discourage you from considering our products down the road. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
We are sorry that not having the Apple window on the back of this Realtree Defender was a deal breaker for you. We will be sure to pass your feedback on to our design team for future consideration. We truly hope that this one disappointing experience does not discourage you from considering our products down the road. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: laura
Verified Purchase:Yes
I was looking purchase an Otterbox case and someone had told me that this particular case would fit my child's phone. I was very happy and excited that I had finally found this camouflage case! Well, it did not fit. I was highly disappointed.
I wish that OtterBox would have a case that fits the Apple iPhone plus models. Specifically, the Realtree camouflage cases, as this is the new thing these days.
You lost a customer who was an absolute fan of OtterBox cases.
I wish that OtterBox would have a case that fits the Apple iPhone plus models. Specifically, the Realtree camouflage cases, as this is the new thing these days.
You lost a customer who was an absolute fan of OtterBox cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2017
Dear Laura,
We apologize that this iPhone 7/8 RealTree Camo case did not end up fitting your child's phone! Historically, OtterBox has never designed camouflage cases for any of the plus-sized iPhones, but we'll be happy to pass your feedback along to our product design team for future consideration. Our records show that we already have a return processing for you, and we're sorry to see you go. If you have any future OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they’ll always do what they can to help out!
Best,
OtterBox Customer Service Team
We apologize that this iPhone 7/8 RealTree Camo case did not end up fitting your child's phone! Historically, OtterBox has never designed camouflage cases for any of the plus-sized iPhones, but we'll be happy to pass your feedback along to our product design team for future consideration. Our records show that we already have a return processing for you, and we're sorry to see you go. If you have any future OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they’ll always do what they can to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
No good with iPhone 7
on March 9, 2017
Posted by: DAS26
I got this case and to start off the case looked a year old in 2 days. Otter box was great and replaced it with a dark boring color. Then I was on the phone with Apple nonstop and Verizon. Could not figure out why nobody could hear me and my customers got so frustrated, I almost lost business. Finally I talked to someone who had a similar problem. I ditched the case and life got back to normal. I wanted good protection, but not at the expense of my livelihood. Never another otter box!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 9, 2017
Hi DAS26,
We are sorry that this Defender case was making it difficult for others to hear you. We completely understand why this would be frustrating but we assure you that this is not at all typical.
If you happen to still have the case lying around somewhere we would love to get to the bottom of this mystery. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Defender case was making it difficult for others to hear you. We completely understand why this would be frustrating but we assure you that this is not at all typical.
If you happen to still have the case lying around somewhere we would love to get to the bottom of this mystery. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Southern Cell
Verified Purchase:Yes
There is no buying an expensive phone without having an OtterBix defender to keep it in. The new case for the iPhone 7 may be the same size as the one for the 6, but the material of the box is superior in that it is a bit more firm yet smooth. Easier to slide in and out of pockets...great job!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hattiemae22
Verified Purchase:Yes
I bought this a few weeks ago as a Christmas gift, needless to say it has already been given to the person and they LOVE it! Fits great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rhod228
Verified Purchase:Yes
I love my otterbox! It’s my second one. I really love the new feminine colors & design.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Scully
Verified Purchase:Yes
I bought this new and it came in busted I should have bought a life proof case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 6, 2021
Hi there!
We're sorry to hear that your Defender Series case came in damaged! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series case came in damaged! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com