Customer reviews from otterbox.com
OtterBox - Defender Realtree Camo Series Case for Apple iPhone 7 - MAX 5 Blaze
Average customer rating
4.4 out of 5
4.4
(170 Reviews)
Open Ratings Snapshot
Rating breakdown 170 reviews
5 Stars
123
4 Stars
20
3 Stars
8
2 Stars
11
1 Star
8
88%of customers recommend this product. 
(
144 out of 163
)
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Customer Reviews for OtterBox - Defender Realtree Camo Series Case for Apple iPhone 7 - MAX 5 Blaze
Customer Rating
3 out of 5
3
The older cases had better screens
on February 21, 2018
Posted by: Mall
Verified Purchase:Yes
I’ve had this exact case on my iPhone 4 & 5 with no issues. For my 8, the plastic part of the screen was bowed up and very difficult to use to where I had to finally just cut out the clear plastic cover so I could access the buttons around the edge of my screen. I like the change in rubber around the outside, it’s much grippier. Overall I’m happy with it, but I did have to modify to make it work properly.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 22, 2018
Hey Mall,

We're sorry to hear that the screen protector on that Defender series was having trouble connecting properly! This is definitely a curious situation, since normally the integrated plastic sits flush against the phone display. Had you contacted us, we would have loved to send you a replacement case, but removing a crucial part of the case can void the warranty. Nonetheless, we'd love to help in any way we can, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to take a look at your warranty options!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Bulky
on February 24, 2018
Posted by: Linda
Verified Purchase:Yes
I think it may be too big for my phone. It’s hard to access the mute switch and you have to press very hard to use the volume and power buttons. The screen protector makes the touch screen much less responsive. I had this case for my iPhone 4 and liked it for years. Disappointed in this one ......
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2018
Dear Linda,

We're sorry to hear that this Defender series is not fitting seamlessly with your iPhone! As long as you definitely have the iPhone 7 or iPhone 8, the unit should pair perfectly with the device. It does sound like there is some sort of misalignment issue going on with this specific combination, and our Otter detectives would love to investigate further. Please feel free to call them at 1-855-688-7269, and they'll solve this mystery to get you back on track to maximum protection as soon as possible!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Product
on April 15, 2018
Posted by: Spindy
Verified Purchase:Yes
The design is even nicer than it looks in the picture. Plus it feels lighter than my previous otter box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Disappointed
on April 26, 2018
Posted by: Wanda
Verified Purchase:Yes
Not able to work the screen easily. Only used it for 1 day and removed it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 26, 2018
Hi Dmvwitch,

Sorry to hear that this Defender screen protector was preventing you from having a crisp interaction with your iPhone display! It sounds like this plastic shield may be sitting a little too high above your device, and our handy Otters would love to fix things up with a warranty replacement. Just give them a call at 1-855-688-7269, and they'll get this started right away!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love otterbox
on May 14, 2018
Posted by: Yuditst
Verified Purchase:Yes
I bought the defender because of the built in screen protector. I bought otter box because they are a quality product. I had an otterbox with my old phone. It has flown across the parking lot and down stairs and there was never a scratch or crack in the phone. The only thing I could ask for is the ability to replace the screen protectors on the defenders. But don’t think that’s practical. Quality product that I will continue to purchase and recommend
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Never purchase another case!
on July 11, 2018
Posted by: Skye
Verified Purchase:Yes
If I ever have to buy another case for my phone, it would certainly be an OTTERBOX!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Case
on July 29, 2018
Posted by: Jess
Verified Purchase:Yes
I really like the pattern. I'm glad they are making the Defenders with patterns on them now.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best purchase ever and it fits snug as a bug
on August 1, 2021
Posted by: Kimberly
Verified Purchase:Yes
I bought this about a month ago.The case fits really snug and its very easy to hold and handle.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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